Universal Banker I - Florence S. Irby St., SC

SouthState Bank•Florence, AL

6d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, working in the dual capacity of Teller and Financial Services Representative (FSR). The role provides customer service for transactions and account management, seeks to attract, expand, and retain customer relationships, and contributes to the bank’s financial growth. The position processes account transactions, opens deposit accounts, provides account maintenance services, explains bank products and procedures, identifies customer needs, and refers customers to relevant products and services. It also requires knowledge of banking regulations, security and audit procedures, and customer-facing technology. The work is performed at an individual workstation in an open branch lobby inside a heated and cooled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to bank service standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations, seek opportunities to expand customer relationships, and make referrals in line with position goals.
Maintain a neat and professional appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Learn customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
May guide and train new tellers and may allow customers access to safe deposit boxes.
Cash checks, process savings withdrawals within assigned limits and procedures, and sell certified checks.
Balance transactions daily; may service or balance ATMs and use the branch capture system.
Follow transaction policies and procedures to minimize operational errors and maintain proper workflow.
Follow branch security and audit procedures and understand the function and operation of security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, referring customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence arising from customer development attempts are correct, timely, and properly distributed.
Perform additional duties as assigned; responsibilities may include vault or backup vault duties.
Attend required onboarding, teller, banker, and regulatory compliance training, acknowledge assigned policies, and complete additional training as required based on experience.
Travel to meetings or training as needed.