Universal Banker - Four Corners, Davenport

SouthState Bank•Four Corners, FL

6d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, operating in the dual capacity of Teller and Financial Services Representative (FSR). The role provides exceptional service in transactional and account-management activities and contributes to the bank’s financial growth by attracting, expanding, and retaining customer relationships. The position handles customer transactions, deposit-account openings, account maintenance, referrals, customer problem resolution, and guidance on the bank’s products, services, and self-service technology. It also follows applicable banking regulations, security procedures, and audit requirements. Additional responsibilities may include vault or backup vault duties, and other duties may be assigned.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs by listening and seek opportunities to expand relationships through referrals.
Maintain a neat and professional appearance.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
Assist with guiding and training new tellers, as needed.
Allow customers access to safe deposit boxes, as applicable.
Cash checks, process savings withdrawals within assigned limits, sell certified checks, and balance transactions daily.
Service or balance ATMs and use the branch capture system, as applicable.
Follow transaction procedures to minimize operational errors and maintain proper workflow.
Follow branch security and audit procedures and understand security devices.
Open deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer-development efforts are correct, timely, and properly distributed.
Perform vault or backup vault responsibilities, if assigned, and other duties as assigned.
Complete required orientation, teller and banker foundations, regulatory compliance training, and assigned policy acknowledgements.