Universal Banker - Four Corners, Davenport

Southstate Bank•Davenport, FL

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs in the branch. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The Universal Banker processes transactions, handles account services, opens deposit accounts, explains bank products and procedures, resolves customer concerns, and identifies opportunities to refer customers to additional services. The role follows applicable banking regulations, security and audit procedures, and branch policies. Additional duties may include vault responsibilities, training new tellers, and other tasks as assigned.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, fees, and procedures.
Identify customer needs and expectations and make referrals to expand customer relationships.
Maintain a neat and professional appearance and an orderly work area.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act, as well as branch policies and procedures.
Help customers understand and enroll in self-service technology options.
Process transactions for savings, checking, and loan accounts.
Cash checks, process savings withdrawals within assigned limits, sell certified checks, and balance transactions daily.
Service or balance ATMs and use the branch capture system as applicable.
Follow transaction, workflow, security, and audit procedures, including understanding security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures, resolve customer problems and complaints courteously, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
May guide and train new tellers.
May perform vault or back-up vault responsibilities and other duties as assigned.