Universal Banker - Four Corners, Davenport

South State Bank•Davenport, FL

6d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in a SouthState branch for customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position serves customers quickly, accurately, efficiently, and confidentially; understands the bank’s products, services, rules, regulations, and pricing; identifies customer needs and opportunities to make referrals; and develops an understanding of customer-facing technology to discuss and enroll customers in self-service options. The Universal Banker complies with banking regulations, including Regulation CC and the Bank Secrecy Act, and follows branch security, audit, and operational procedures. Teller duties include processing savings, checking, and loan transactions; cashing checks; processing savings withdrawals within assigned limits; selling certified checks; balancing transactions daily; maintaining an orderly work area; and potentially servicing or balancing ATMs, using the branch capture system, guiding new tellers, or assisting customers with safe deposit boxes. FSR duties include opening deposit accounts and handling services such as stop payments, wire transfers, and other account maintenance within assigned limits. The role explains policies and procedures, resolves customer issues courteously and discreetly, refers customers with difficult issues to appropriate sources, and ensures customer-development records, reports, and correspondence are accurate, timely, and properly distributed. Additional responsibilities may include vault or backup vault duties, as well as other assigned work. The position requires completion of SouthState’s new team member orientation, Teller Foundations, Banker Foundations, assigned regulatory compliance training, and policy acknowledgements through DocuSign. Additional training may be required depending on experience. The role is most likely based in an open lobby area at an individual workstation inside a heated and cooled facility. Travel may be required.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on computer screens and documents, read reports and cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Understand the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
Cash checks and process savings withdrawals within assigned limits and procedures.
Sell certified checks and balance transactions daily.
Potentially service or balance ATMs, use the branch capture system, guide and train new tellers, or assist customers with safe deposit boxes.
Follow policies and procedures to complete transactions, minimize operational errors, and maintain proper workflow.
Follow branch security and audit procedures and understand the operation of security devices.
Open deposit accounts and handle stop payments, wire transfers, and other account maintenance within assigned limits.
Explain policies and procedures to customers as needed.
Resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for each customer’s time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
Potentially perform vault or backup vault responsibilities and other duties as assigned.
Complete required orientation, foundations, regulatory compliance, and policy-acknowledgement training.