Universal Banker III - Dallas Live Oak, Texas

South State Bank•Dallas, TX

6d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in a branch for SouthState customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The banker serves customers promptly, accurately, efficiently, and confidentially; learns and explains bank products and services; identifies customer needs and makes referrals; and supports customers in using self-service technology. The role follows banking regulations, including Regulation CC and the Bank Secrecy Act, as well as branch security, audit, and operational procedures. Teller responsibilities include processing transactions for savings, checking, and loan accounts; cashing checks; handling savings withdrawals within assigned limits; selling certified checks; balancing transactions; and potentially servicing or balancing ATMs, using the branch capture system, assisting with safe deposit box access, and guiding or training new tellers. FSR responsibilities include opening deposit accounts and handling services such as stop payments, wire transfers, and account maintenance within assigned limits. The banker explains policies and procedures, resolves customer issues with courtesy and discretion, refers complex problems as appropriate, and ensures customer-development records and related correspondence are accurate, timely, and properly distributed. Additional duties may include vault responsibilities or backup vault responsibilities, approving teller transactions and signing off on checks within increased limits, and working toward an established consumer lending goal. The position requires a high school diploma or equivalent. Eighteen months of teller or cash-handling experience is specified, with three years of customer relationship-building or sales experience recommended. Previous banking experience is preferred. Training includes SouthState orientation, Teller Foundations, Banker Foundations, assigned regulatory compliance training, and policy acknowledgements; additional training may be required depending on experience. The role is based in an open branch lobby with an individual workstation and may require travel to meetings or training.

Requirements

High school diploma or equivalent.
Eighteen months of teller or cash-handling experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

Three years of customer relationship-building or sales experience is recommended.
Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to SouthState service standards.
Learn and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations, seek opportunities to expand customer relationships, and make referrals.
Support customers in understanding and enrolling in self-service technology options.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Process transactions for savings, checking, and loan accounts, and maintain an orderly work area.
Cash checks, process savings withdrawals within assigned limits, sell certified checks, and balance transactions daily.
Potentially assist customers with safe deposit boxes, service or balance ATMs, use the branch capture system, and guide or train new tellers.
Follow transaction policies and procedures to minimize operational errors and maintain workflow, security, and audit controls.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures and resolve customer problems and complaints courteously and discreetly, referring difficult issues to other sources as appropriate.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
Potentially perform vault or backup vault responsibilities, approve teller transactions and sign off on checks within increased limits, and work toward a consumer lending goal if established.
Perform other duties as assigned.