Universal Banker III

Home Bank•Jennings, LA

18h

About The Position

The Universal Banker III performs routine branch operations and builds long-term customer relationships by providing complete, efficient customer service. The position assists with account maintenance and works with the team to help maintain a high level of customer satisfaction. Responsibilities include teller operations, opening deposit accounts, and lending, with a specialization in processing customer loan requests from application through booking.

Requirements

High school diploma or equivalent.
Two years of general cash-handling, sales, and customer-service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work expected Banking Center hours, including Saturdays based on market and location; travel may be required.
Strong knowledge of daily branch, vault, and ATM operations.
Obtain and maintain an NMLS certification.
Good credit is required; a credit report is required for employment.

Nice To Haves

Two years of previous banking experience is strongly encouraged.

Responsibilities

Promptly and accurately handle lobby, drive-thru, night deposit, and bank-by-mail customer transactions according to bank policies and procedures.
Handle cash, including counting, verifying, and packaging coins and currency; balance the daily cash drawer; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and may serve as vault custodian.
Process daily teller work, ensuring debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions.
Engage customers in conversations to build relationships, determine financial needs, and make recommendations.
Contribute to banking center success by achieving assigned branch and line-of-business referral goals.
Use bank systems to open deposit accounts, process loans, perform account maintenance, and enroll customers in services.
Process customer loan requests from application through booking.
Mentor newly hired or promoted team members in support of Home Bank values.
Use good judgment, remain alert to potential fraud, and handle confidential information discreetly.
Maintain a neat workstation and keep necessary supplies organized and available.
Perform other duties as required or assigned by leadership.