Universal Banker III (North Oak)

North American Savings Bank • North Kansas City, MO

4d • Onsite

About The Position

The Universal Banker III (UB III) provides retail banking services and products and serves as a single point of contact for customers throughout their banking needs. This role focuses on cultivating new customer relationships, deepening existing relationships, and identifying ways to expand customers’ banking relationships through financial conversations and proactive outreach. The UB III is the branch’s primary relationship-growth banker, supporting customer acquisition, referrals, business development, and branch growth objectives while leading by example as an individual contributor.

The position assists with routine banking needs and transactions, account opening and servicing, customer information maintenance, cash balancing, and operational tasks. It also conducts customer relationship reviews and outreach, identifies opportunities to improve engagement and product use, generates referrals, participates in business development and community activities, and serves as a resource to teammates. The UB III may assist with onboarding and informally mentoring newer Universal Bankers and support branch leadership with goals and sales initiatives.

The role is based at the North Oak branch, with Monday–Friday hours and alternate Saturday mornings. Occasional travel between branch locations may be required.

Requirements

• High school diploma or equivalent.
• Minimum 3–5 years of retail banking, sales, or financial services experience.
• Demonstrated success developing customer relationships, identifying customer needs, generating referrals, and achieving sales, growth, or customer acquisition objectives.
• Advanced knowledge of retail banking products and services.
• Ability to identify customer needs and provide consultative recommendations.
• Attention to detail and accuracy in transaction processing and documentation.
• Strong listening, communication, and problem-solving skills.
• Ability to apply sound judgment within policies, procedures, and regulatory requirements.
• Strong cash-handling skills and ability to accurately identify currency denominations.
• Computer proficiency, including Microsoft Office and core banking systems.

Nice To Haves

• Two or more years of college.

Responsibilities

• Assist customers with everyday banking needs, including deposits, withdrawals, payments, and account questions.
• Process transactions accurately and efficiently and provide a positive customer experience.
• Resolve customer issues, answer questions, and provide practical solutions.
• Build customer relationships, understand customer needs, and recommend solutions that strengthen the overall relationship.
• Identify opportunities to simplify or improve customers’ banking experience and deepen relationships with relevant services.
• Open and service deposit accounts and assist with basic IRA and loan payment transactions.
• Maintain accurate and up-to-date customer information.
• Follow bank policies, procedures, and regulatory standards to support safety and soundness.
• Balance cash and complete transactions and other operational tasks accurately.
• Support team members and assist where needed.
• Conduct proactive outreach to existing and prospective customers.
• Conduct customer relationship reviews to identify opportunities for additional solutions.
• Identify opportunities to increase customer engagement, product utilization, and relationship depth through customer interactions and outreach.
• Support branch deposit growth, customer acquisition, and product expansion objectives.
• Generate referrals for mortgage, consumer lending, and other bank products and services.
• Participate in branch business development and community engagement activities.
• Serve as a resource for teammates on products, services, and relationship-building practices.
• Assist with onboarding, development, and informal mentoring of newer Universal Bankers.
• Share best practices related to customer conversations and relationship growth.
• Support branch leadership in achieving branch goals and sales initiatives.

Benefits

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan with a 50% employer match on the first 6% of the employee’s contribution.
• Paid time off, including 11 holidays, the employee’s birthday, and volunteer time.
• Exclusive mortgage and banking benefits.
• Employee referral bonuses.
• Internal training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED