Universal Banker III - Dallas Live Oak, Texas

Southstate Bank•Dallas, TX

4d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position serves customers accurately, efficiently, and confidentially; explains bank products and services; identifies customer needs; makes referrals; and helps customers understand and enroll in self-service technology. It follows applicable banking regulations, including Regulation CC and the Bank Secrecy Act, as well as branch security and audit procedures. Additional duties may include vault or backup vault responsibilities, approving teller transactions and signing off on checks within increased limits, and meeting an established consumer lending goal. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Eighteen months of teller or cash-handling experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds; stand and/or sit for long periods; effectively access and interpret information on computer screens, documents, reports, and cash denominations; and identify customers.

Nice To Haves

Three years of customer relationship-building or sales experience is recommended.
Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially in accordance with South State Bank service standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations, seek opportunities to expand relationships, and make referrals toward position goals.
Maintain a neat and professional appearance and an orderly work area.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act, as well as branch policies, procedures, security practices, and audit procedures.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts; cash checks; process savings withdrawals within assigned limits; sell certified checks; and balance transactions daily.
May assist in guiding and training new tellers, provide safe deposit box access, service or balance ATMs, and use the branch capture system.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures, resolve customer problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure branch records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
May perform vault or backup vault responsibilities, approve teller transactions and sign off on checks within increased approval limits, and may have a consumer lending goal.
Perform other duties as assigned.
Travel to meetings or training as needed.