Universal Banker I - Prosper, Texas

SouthState Bank • Prosper, TX

9d • Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. The role combines Teller and Financial Services Representative (FSR) responsibilities, providing customer service for both transactions and account management. The Universal Banker works to attract, expand, and retain customer relationships and contribute to the bank’s financial growth.

The position handles customer transactions, opens and maintains deposit accounts, explains banking products and procedures, identifies customer needs, makes referrals, and resolves customer problems. It follows banking regulations, security and audit procedures, and SouthState service standards. Additional duties may include vault responsibilities, training new tellers, and other assigned tasks.

The role is generally based at an individual workstation in an open branch lobby inside a climate-controlled facility. Travel may be required for meetings or training.

Requirements

• High school diploma or equivalent.
• One year of teller or cash-handling experience.
• Six months of customer relationship-building or sales experience.
• Demonstrated expertise in Teller II and basic FSR job functions.
• Cash-handling, sales, and customer-service skills.
• Good interpersonal and computer skills.
• Ability to read, write, speak, and understand English.
• Ability to lift up to 50 pounds and stand and/or sit for long periods.
• Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.

Nice To Haves

• Previous banking experience.

Responsibilities

• Serve customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards.
• Understand and explain the bank’s products, services, features, benefits, rules, regulations, and pricing.
• Identify customer needs and expectations, seek opportunities to expand customer relationships, and make referrals.
• Maintain a neat and professional appearance in accordance with bank policy.
• Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
• Process transactions for savings, checking, and loan accounts.
• Maintain an orderly work area and, as needed, guide and train new tellers.
• Provide customer access to safe deposit boxes when applicable.
• Cash checks and process savings withdrawals within assigned limits and procedures; sell certified checks; and balance transactions daily.
• Service or balance ATMs and use the branch capture system as applicable.
• Follow transaction, workflow, security, and audit procedures and understand the function of security devices.
• Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explain policies and procedures to customers, resolve problems and complaints courteously and discreetly, and direct customers with difficult problems to other sources for assistance.
• Show appreciation for customers’ time and business and provide a business card if one has not already been given.
• Ensure branch records, reports, and correspondence resulting from customer development efforts are correct, timely, and properly distributed.
• Perform vault or backup vault responsibilities and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED