Universal Banker I - Denton North, Texas

SouthState Bank•Denton, NC

1d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, working in both teller and financial services representative capacities. The role provides transactional and account-management service while helping attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The banker serves customers promptly, accurately, efficiently, and confidentially; understands the bank’s products and services; identifies customer needs and makes referrals; and helps customers understand and enroll in self-service technology options. The role follows banking regulations, including Regulation CC and the Bank Secrecy Act, as well as branch security, audit, and transaction procedures. Teller responsibilities include processing account transactions, cashing checks, handling withdrawals and certified checks, balancing transactions, maintaining an orderly work area, and potentially assisting with teller training, safe deposit box access, ATM servicing, and branch capture. Financial services representative responsibilities include opening deposit accounts, handling account maintenance and services such as stop payments and wire transfers, explaining policies and procedures, resolving customer concerns, and maintaining accurate customer-development records and correspondence. Additional responsibilities may include vault or backup vault duties and other assigned work. The position is typically located at an individual workstation in an open branch lobby inside a heated and cooled facility. Travel may be required for meetings or training. The role requires lifting up to 50 pounds, standing or sitting for extended periods, and accessing and interpreting information on screens and documents and identifying customers.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Experience in cash handling, sales, and customer service.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank service standards.
Understand bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process savings, checking, and loan account transactions.
Maintain a neat and orderly work area and balance transactions daily.
Cash checks, process savings withdrawals within assigned limits, and sell certified checks according to procedures.
Follow transaction, workflow, security, and audit procedures; understand branch security devices.
Potentially assist with training new tellers, safe deposit box access, ATM servicing and balancing, and use of the branch capture system.
Open deposit accounts and handle services including stop payments, wire transfers, and other account maintenance within assigned limits.
Explain bank policies and procedures to customers.
Resolve customer problems and complaints courteously and discreetly, referring customers with difficult issues to appropriate sources.
Show appreciation for customers and provide a business card if one has not already been given.
Ensure customer-development records, reports, and correspondence are correct, timely, and properly distributed.
Perform vault or backup vault responsibilities and other duties as assigned.
Travel to meetings or training as needed.