Universal Banker - North Plainfield

Unity Bank•North Plainfield, NJ

6d•$20 - $27

About The Position

The Universal Banker provides excellent customer service in accordance with the Bank’s Core Values and maintains a well-developed knowledge of the Bank’s products and services. The role uses ethical, needs-based conversations to understand customers’ short- and long-term financial goals and recommend appropriate products, services, and solutions. Responsibilities include opening accounts, processing transactions, selling and cross-selling products and services, and resolving customer service issues. The position requires a self-starter who is goal-oriented and motivated to succeed. The Universal Banker participates in branch activities and community events, maintains compliance with bank policies and applicable laws and regulations, and may travel for meetings, community involvement, and coverage at local branches. Unity Bank describes this position as at-will and reserves the right to modify duties or assign other work as needed.

Requirements

High school diploma or equivalent.
At least 3–5 years of comparable retail experience.
Prior cash-handling or customer-service experience.
Strong organizational skills and attention to detail.
Ability to work well in a fast-paced, team environment.
Excellent written and verbal communication skills.
Excellent computer skills in a Microsoft Windows environment, including proficiency in Word, Excel, and Outlook.
Ability to comply with bank policies and procedures, including BSA/KYC and other applicable compliance requirements.

Nice To Haves

College degree preferred, but not required.
Familiarity with bank systems, such as CRM and financial applications, is strongly preferred.

Responsibilities

Identify, develop, and close sales using needs-based selling techniques; actively cross-sell products and services.
Engage customers in meaningful conversations to understand their financial needs and recommend suitable products and services, including through referrals and marketing campaign outreach.
Demonstrate knowledge of digital banking channels to cross-sell and expand customer relationships.
Drive proactive sales and service conversations through inbound and outbound interactions.
Deepen existing customer relationships through sales and service initiatives and capture them in 360 View.
Participate in branch activities, including huddles, retail calls, and sales meetings.
Assess customer needs, explain products and services, provide guidance on banking transactions, and deliver service that meets established quality standards.
Accurately and efficiently process deposits, withdrawals, transfers, wires, and payments.
Count, organize, and safeguard cash and other negotiable bank items.
Respond to customer inquiries and resolve problems professionally and courteously.
Perform daily branch operations, including proving cash drawers and the branch vault, scanning teller work, and filing paperwork.
Open new accounts and ensure required documentation is obtained and accurate.
Comply with established policies and procedures, including BSA/KYC requirements, to mitigate risk and reduce or eliminate fraudulent transactions.
Maintain technical and professional knowledge through training, reviewing policies and procedures, and staying informed about product, service, legal, policy, and procedural changes.
Complete transactions accurately and help ensure bank safety.
Travel for meetings, community involvement, and assistance covering local branches.
Participate in bank-endorsed community and volunteer events.
Complete assigned compliance training and perform duties in accordance with applicable laws and regulations.