Relationship Banker | Plainfield

Busey Bank•Plainfield, IL

About The Position

The Relationship Banker combines teller responsibilities with relationship banking, providing personalized customer service, conducting financial transactions, and cross-selling the bank’s products and services. The role handles complex banking tasks, including opening new accounts and assisting with account maintenance, to support a comprehensive customer experience. Spanish bilingual skills are preferred. The Relationship Banker promotes bank products and makes referrals, helps customers with routine and complex banking needs, processes transactions, balances a cash drawer, and supports branch operations. The position also requires compliance with bank procedures and regulatory requirements, protection of customer information, and attention to potential fraud or suspicious activity. A high school diploma, previous banking and/or sales experience, and knowledge of Microsoft Office are required. If the banker lends, active registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required under the SAFE Act. The stated base pay range is $20.25–$22.75 per hour. The role may be eligible for performance-based bonuses or incentives.

Requirements

High school diploma.
Previous banking and/or sales experience.
Strong sales and customer service skills.
Strong oral and written communication skills.
Knowledge of basic math and accounting functions.
Ability to accurately count money.
Ability to perform duties and make decisions under frequent time pressures.
Ability to stand for extended periods.
Ability to lift 50 pounds.
Knowledge of Microsoft Office.
If lending, maintain active and current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active at hire, attain active registration immediately upon employment.

Nice To Haves

Bilingual Spanish skills are preferred.

Responsibilities

Greet and engage customers professionally and provide exceptional service.
Identify customer needs and offer solutions through bank products and services.
Build and maintain customer relationships through personalized service and proactive outreach.
Resolve customer concerns and issues promptly.
Promote and cross-sell bank products and explain product offerings to customers.
Provide tailored financial advice and refer customers to other lines of business as appropriate.
Open and manage a variety of accounts.
Assist with account maintenance, including updating account information, processing stop payments, and handling transfers.
Support customers with online banking services and digital banking tools.
Refer clients with credit needs to the appropriate banker or line of business.
Process transactions accurately.
Balance the cash drawer and ensure transactions are correctly recorded at the end of each shift.
Follow bank policies, procedures, and regulatory requirements to ensure transaction accuracy and security.
Maintain confidentiality of customer information and comply with privacy regulations.
Monitor for potential fraud or suspicious activity and follow bank procedures to address issues.
Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
Support branch leadership with daily operations, including opening and closing procedures and compliance with security standards.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical benefits
Dental benefits
Vision benefits
Company-paid life insurance
Long-term disability
Supplemental voluntary life insurance
Short-term disability
Wellness incentives
Employee assistance program
Eligible associates may access pre-tax health savings accounts and flexible spending accounts
The role may be eligible for bonuses or incentives based on company and individual performance.