Universal Banker - North Plainfield

Unity Bank•North Plainfield, NJ

About The Position

The Universal Banker provides excellent customer service in accordance with the Bank’s Core Values and maintains a well-developed working knowledge of the Bank’s products and services. The role uses an ethical, needs-based approach to identify customer goals and recommend appropriate products, services, and solutions. Responsibilities include opening accounts, processing transactions, selling and cross-selling banking products and services, and resolving customer service issues. The Universal Banker is expected to be self-motivated and goal-oriented, and to contribute to branch operations, customer relationships, and community activities. The position requires adherence to bank policies and procedures, including compliance with applicable laws and regulations and BSA/KYC requirements. The job description notes that duties may be modified or reassigned and that the position is at-will employment.

Requirements

High school diploma or equivalent.
At least 3–5 years of comparable retail experience.
Prior cash-handling or customer-service experience.
Strong organization and attention to detail.
Ability to work well in a fast-paced, team environment.
Excellent written and verbal communication skills.
Excellent computer skills in a Microsoft Windows environment, including proficiency in Word, Excel, and Outlook.
Ability to comply with bank policies and procedures and applicable laws and regulations, including BSA/KYC requirements.

Nice To Haves

College degree preferred, but not required.
Familiarity with bank systems, such as CRM and financial apps, is strongly preferred.

Responsibilities

Identify, develop, and close sales using needs-based selling techniques; actively cross-sell products and services.
Engage customers in meaningful conversations to understand their financial needs and recommend suitable products and services, including through referrals and marketing outreach.
Demonstrate knowledge of digital banking channels and help customers use them to expand existing relationships.
Conduct proactive sales and service conversations through inbound and outbound interactions, and record relationship-deepening activity in 360 View.
Participate in branch activities, including huddles, retail calls, and sales meetings.
Assess customer needs, explain products and services, help customers conduct banking business, and provide service meeting established quality standards.
Accurately process deposits, withdrawals, transfers, wires, payments, and other customer transactions.
Count, organize, and safeguard cash and other negotiable bank items.
Respond to customer inquiries and resolve problems professionally and courteously.
Perform daily branch operations, including proving cash drawers and the branch vault, scanning teller work, and filing paperwork.
Open new accounts and ensure required documentation is complete and accurate.
Comply with established policies and procedures, including BSA/KYC procedures intended to mitigate risk and prevent fraudulent transactions.
Maintain technical and professional knowledge through training and by keeping informed about bank products, services, policies, procedures, and relevant legal or procedural changes.
Complete transactions accurately and help ensure the safety of the bank.
Travel for meetings, community involvement, and to assist at local branches.
Participate in bank-endorsed community and volunteer events.
Complete assigned compliance training and perform duties in accordance with applicable laws and regulations.
Perform other duties as assigned, including work in other functional areas as needed.