Universal Banker III - Dallas Live Oak, Texas

SouthState Bank•Live Oak, TX

5d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. Working in both Teller and Financial Services Representative (FSR) capacities, the role provides transactional and account-management services, seeks to attract, expand, and retain customer relationships, and contributes to the bank’s financial growth. The position is based at 3206 Live Oak St., Dallas, Texas 75204. Travel may be required for meetings or training as needed. The Universal Banker provides prompt, accurate, efficient, and confidential service; understands and explains bank products, services, policies, and procedures; identifies customer needs and makes referrals; and complies with applicable banking regulations, including Regulation CC and the Bank Secrecy Act. The role also helps customers understand and enroll in self-service technology options. Teller responsibilities include processing savings, checking, and loan transactions; cashing checks and processing withdrawals within assigned limits; selling certified checks; balancing transactions; maintaining an orderly work area; and following operational, security, and audit procedures. The banker may help train new tellers, provide safe-deposit-box access, service or balance ATMs, use the branch capture system, and take on vault or back-up vault responsibilities. FSR responsibilities include opening deposit accounts and handling services such as stop payments, wire transfers, and account maintenance within assigned limits. The banker explains policies and procedures, resolves customer complaints courteously and discreetly, directs customers with difficult issues to appropriate assistance, and ensures related branch records and correspondence are accurate, timely, and properly distributed. The position has increased approval limits for teller transactions and check sign-offs, and may include a consumer lending goal. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Eighteen months of teller or cash-handling experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds; stand and/or sit for long periods; access and interpret information on computer screens, documents, reports, and cash denominations; and identify customers.

Nice To Haves

Three years of customer relationship-building or sales experience is recommended.
Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially in accordance with South State Bank service standards.
Understand bank products and services, including their features, benefits, rules, pricing, and basic descriptions.
Identify customer needs and expectations, develop customer relationships, and make referrals toward position goals.
Comply with banking regulations, including Regulation CC and the Bank Secrecy Act.
Explain and enroll customers in available self-service technology options.
Process transactions for savings, checking, and loan accounts; cash checks; process savings withdrawals within assigned limits; and sell certified checks.
Balance transactions daily and maintain an orderly work area.
Follow transaction, workflow, security, and audit policies and procedures; understand the use and operation of security devices.
Open deposit accounts and handle stop payments, wire transfers, and other account maintenance within assigned limits.
Explain bank policies and procedures and resolve customer problems and complaints courteously and discreetly, referring difficult issues to appropriate sources.
Maintain accurate, timely branch records, reports, and customer-development correspondence and ensure proper distribution.
May guide and train new tellers, provide safe-deposit-box access, service or balance ATMs, use the branch capture system, and perform vault or back-up vault responsibilities.
Approve teller transactions and sign off on checks within increased approval limits.
May work toward an established consumer lending goal.
Perform other duties as assigned.