UNIVERSAL BANKER I

Hawthorn Bank•Liberty, MO

6d•Onsite

About The Position

The Universal Banker I provides customer service in the Bank’s Banking Centers and helps customers benefit from the Bank’s products and services through customer-centric, needs-based sales and referrals. The role prepares, inputs, and modifies information using computer systems. Work follows standard operating policies and procedures, with independent judgment and discretion required; deviations and questions are referred to a supervisor. The position serves customers across account services, banking transactions, safe deposit, certificates of deposit and IRAs, branch operations, cash and ATM/ITM management, and related administrative duties. It also makes decisions about daily transactions, helps lead staff in daily tasks, resolves problems, and complies with banking regulations, policies, and procedures. The role requires a high school diploma or GED plus post-high-school education or training, at least two years of financial institution or similar experience (with formal training substitutable year for year), prior sales experience, and a valid driver’s license. The employee must possess or obtain Notary Certification within three months of appointment.

Requirements

High school graduation or GED, plus additional post-high-school education and/or training.
At least two years of work experience in a financial institution or similar work; formal training may substitute year for year for the required experience.
Prior sales experience.
Possess or obtain Notary Certification within three months of appointment.
Valid driver’s license.
Ability to read, analyze, and interpret business and professional materials, technical procedures, and governmental regulations; write reports, correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform arithmetic calculations, compute rates, ratios, and percentages, and interpret bar graphs.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to operate office and bank equipment, including a computer, printer, 10-key calculator, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, card scanner, dolly, safe deposit and vault timers, television, and security system.
Basic personal-computer knowledge, including Microsoft applications.
Ability to meet the listed physical demands, including occasionally lifting or moving up to 25–50 pounds.
Ability to work before or after normal business hours and occasionally travel overnight for training or professional events.

Responsibilities

Know and understand the Bank’s products and services to meet customer needs; participate in sales promotions, meetings, and manager check-ins; and consistently use Synapsys and Customer Needs Assessments.
Provide memorable customer service and ensure customer onboarding, retention, and complaint/comment processes are completed and documented in Synapsys.
Open, modify, and close accounts; perform related data entry; help customers reconcile accounts, print statements, order checks, transfer funds, establish or change PINs, and use bank products and services.
Assist tellers by approving or rejecting checks for cashing and explaining transaction policies and procedures.
Process stop-payment and forged-account requests, direct deposit applications, reports such as CTR and SAR, wire transfers, and official checks; establish night-deposit customers and explain procedures; redeem savings bonds; distribute loan packets and assist with loan applications.
Perform safe deposit clerk functions in accordance with established policies and procedures.
Open, modify, and close CDs and IRAs; complete paperwork and data entry, issue receipts, and calculate and process disbursements, including principal, interest, penalties, and tax withholdings.
Open and close branches according to procedures; supervise assigned staff; ensure teller security and dual-control procedures; and perform administrative duties assigned by the branch manager.
Balance ATMs/ITMs, prepare and verify currency, and resolve related problems.
Balance vault cash and cash recyclers; maintain logs and bank slips; order and ship currency; buy, sell, verify, and bundle currency; open and close the vault; and maintain security cameras.
Make decisions about daily transactions; lead staff in daily tasks; troubleshoot and resolve problems; deal professionally with unhappy customers; and assign tasks and ensure their timely completion.
Perform duties associated with Notary Public certification and comply with banking regulations, policies, and procedures.
Maintain professional expertise through relevant education and participation in seminars, conferences, workshops, and professional, civic, or community groups; review technical bulletins and distribute information to employees.
Work before or after normal business hours as required and occasionally travel overnight for training seminars, conferences, or workshops.