Part Time Universal Banker- 20 Hours- Dunkirk

Truist Bank•Dunkirk, MD

About The Position

The Part Time Universal Banker provides timely and efficient client transactions while maintaining accurate records and properly handling assigned funds. The role delivers high-quality service by understanding clients’ financial needs and is cross-trained to support sales and service activities, including outbound calling and Integrated Relationship Management (IRM). The banker engages clients in courteous conversations, completes standardized and more complex transactions, educates clients about ATMs and online and mobile banking, and supports outreach and sales activities. The role also assists with new account openings and problem resolution, follows operational controls and risk policies, and participates in training and Truist Retail Community Bank Leadership Routines. This position is part-time, 20 hours per week, works first shift, and is based in Dunkirk. Weekend or extended-hour work may be required, and occasional travel and overnight stays may be included.

Requirements

High school diploma or equivalent education.
Two years of teller, cash-handling, or client-service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
Ability to master the PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Demonstrated proficiency with basic computer applications, such as Microsoft Office products.
Ability to travel as needed to accommodate temporary staffing needs, including temporary assignment or location changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
English language fluency.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide a distinctive, consistent client experience through courteous engagement, uncovering client needs, and completing standardized and complex transactions, with assistance as needed.
Educate clients about digital and self-service banking solutions, including ATMs, online banking, and mobile banking.
Support team sales efforts by making outbound calls, checking for client offers, identifying needs and opportunities, and addressing needs or referring clients to appropriate team members or specialists.
Apply Integrated Relationship Management (IRM) to connect clients with Truist expertise and solutions for their needs.
Participate in established Truist Retail Community Bank Leadership Routines.
Build individual and product knowledge by attending sales, service, and product knowledge meetings and required training.
Follow internal controls, operational procedures, and risk management policies; stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, and offer relevant products and services to clients and prospects.
Handle a proportionate volume of work based on branch demands.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Accidental death and dismemberment coverage.
Tax-preferred savings accounts.
401(k) plan.
At least 10 days of first-year vacation, prorated based on hire date and full-time or part-time status.
10 sick days, prorated.
Paid holidays.
Depending on position and division, possible eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
Additional incentive pay is available.