Part Time Universal Banker- 20 Hours- Dunkirk
About The Position
The Universal Banker provides timely and efficient completion of client transactions, maintains accurate records, and properly handles assigned funds. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular focus on outbound calling and Integrated Relationship Management (IRM) activities. The position engages clients in courteous conversations, conducts standardized and more complex transactions (with assistance as needed), and educates clients about digital and self-service options such as ATMs, online banking, and mobile banking. It supports client outreach, identifies needs and opportunities, and fulfills them or refers clients to appropriate branch team members or specialists. The Universal Banker also participates in Truist Retail Community Bank Leadership Routines and ongoing training, follows operational controls and risk policies, and serves as a secondary contact for new account openings and problem resolution. This is a regular part-time position for 20 hours per week. The stated hourly base salary is $22.00–$25.00, with additional incentive pay available. Eligible regular teammates working 20 or more hours per week may receive benefits, subject to the division’s eligibility rules. Listed benefits include medical, dental, vision, life and disability insurance, accidental death and dismemberment coverage, tax-preferred savings accounts, a 401(k) plan, vacation, sick days, and paid holidays. Depending on the position and division, defined benefit pension, restricted stock units, and/or deferred compensation may also be available.
Requirements
- High school diploma or equivalent education.
- Two years of teller, cash handling, or client service experience.
- Six months of client relationship-building or sales experience.
- Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
- Ability to master the PC keyboard and software skills needed for branch automation.
- Ability to multitask under time constraints.
- Demonstrated proficiency in basic computer applications such as Microsoft Office.
- Ability to travel as required to accommodate temporary staffing needs, including temporary assignment or location changes.
- Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
- English language fluency.
Nice To Haves
- One year of client relationship-building or sales experience.
- Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
- Experience sourcing and prospecting for new clients and building client relationships.
- General understanding of bank operations, policies, and procedures.
Responsibilities
- Provide a distinctive client experience through courteous engagement and completion of standardized and complex transactions, seeking assistance for complex transactions as needed.
- Educate clients about digital and self-service solutions, including ATMs, online banking, and mobile banking.
- Support the team sales process through outbound client calls, checking for client offers, identifying client needs and opportunities, and fulfilling needs or referring clients to appropriate colleagues or specialists.
- Use Integrated Relationship Management (IRM) to help deliver Truist expertise and solutions for clients’ needs.
- Participate in established Truist Retail Community Bank Leadership Routines.
- Advance individual and product knowledge by attending sales, service, and product knowledge meetings, training classes, and web-based learning.
- Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
- Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle a proportionate workload based on branch demands.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- Vacation days
- Sick days
- Paid holidays
- Additional incentive pay
- Depending on position and division, defined benefit pension plan, restricted stock units, and/or deferred compensation plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
