UNIVERSAL BANKER I

Hawthorn Bank•Jefferson City, MO

6d•Onsite

About The Position

The Universal Banker I provides customer service in the Bank’s Banking Centers and helps customers benefit from the Bank’s products and services through customer-focused, needs-based sales and referrals. The position prepares, enters, and modifies information in computer systems and works within standard operating policies and procedures, using independent judgment and discretion as needed. Questions or deviations from normal procedures are referred to a supervisor. The role handles a broad range of customer banking and account services, including opening and maintaining accounts, processing certificates of deposit and IRAs, supporting teller operations, and performing safe deposit, ATM/ITM, and vault functions. It also involves branch opening and closing procedures, transaction decisions, customer issue resolution, staff task coordination, and compliance with banking regulations and policies. The position requires a high school diploma or GED plus additional post-high-school education or training, at least two years of relevant experience or equivalent formal training, prior sales experience, and possession of or ability to obtain Notary Certification within three months of appointment.

Requirements

High school graduation or GED, plus additional post-high-school education and/or training.
At least two years of work experience in a financial institution or similar experience; formal training may substitute year for year for the required work experience.
Prior sales experience.
Possess or obtain Notary Certification within three months of appointment.
Ability to read, analyze, and interpret business and professional materials, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagrammed, or scheduled instructions.
Ability to operate office and bank equipment, including computers, printers, calculators, telephones, fax machines, copiers, document scanners, check encoders, coin machines, currency counters, card scanners, dollies, timers, and security systems.
Basic PC knowledge, including Microsoft applications.
Valid driver’s license.
Ability to work before or after normal business hours and occasionally travel overnight for training seminars, conferences, or workshops.
Ability to meet the stated physical demands, including occasionally lifting and/or moving 25–50 pounds.

Responsibilities

Understand the Bank’s products and services and help meet customer needs; participate in sales promotions, meetings, and one-on-one manager meetings; and consistently use Synapsys and Customer Needs Assessments.
Provide memorable customer service and ensure customer onboarding and retention processes are completed and documented in Synapsys.
Use the Consumer Complaint/Comment process in Synapsys and work toward resolution of customer concerns.
Open, modify, and close accounts; perform related data entry; help customers reconcile accounts, print statements, order checks, transfer funds, and set or change PINs.
Assist tellers by approving or rejecting checks for cashing and explaining transaction policies and procedures.
Train customers to use Bank products and services; process stop-payment and forged-account requests, direct deposit applications, reports such as CTRs and SARs, and wire transfers.
Establish night-deposit customers and explain procedures; redeem savings bonds; distribute loan packets and assist with loan applications; and sign official checks.
Perform safe deposit clerk functions in accordance with established policies and procedures.
Open, modify, and close certificates of deposit and IRAs; complete paperwork and data entry, issue receipts, and calculate and process disbursements, interest, penalties, and tax withholdings.
Open and close branches according to standard procedures; perform assigned administrative duties; and ensure teller drawer and coin vault security and compliance with dual-control procedures.
Balance ATMs/ITMs, prepare and verify currency, and resolve related problems.
Balance vault cash and the cash recycler, maintain logs and bank slips, order and ship currency, handle and verify currency, open and close the vault, and maintain security cameras.
Make decisions on daily transactions, exercise discretionary authority, lead staff in daily tasks, troubleshoot problems, handle unhappy customers professionally, and assign and track tasks to meet deadlines.
Perform duties associated with Notary Public certification.
Comply with banking regulations, policies, and procedures.
Maintain professional knowledge through relevant seminars, conferences, workshops, and involvement in professional, civic, and community groups.
Review technical bulletins and newsletters and distribute information to employees.