Universal Banker I - Denton North, Texas

Southstate Bank•Denton, TX

6d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs in a branch. The role combines Teller and Financial Services Representative (FSR) duties, providing customer service for transactions and account management while helping attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The position handles customer transactions, account openings and maintenance, customer questions and complaints, and referrals to additional bank services. It requires knowledge of bank products, services, policies, procedures, and applicable regulations, as well as the ability to help customers use self-service technology. Additional duties may include vault responsibilities or backup vault responsibilities. The position is based at 400 N. Carroll Blvd., Denton, Texas 76201; travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Nice To Haves

Previous banking experience.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially in accordance with South State Bank Service Standards.
Understand and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs by listening and seek opportunities to expand relationships through referrals.
Maintain a neat, professional appearance in accordance with bank policy.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Develop knowledge of customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and balance transactions daily.
Cash checks, process savings withdrawals within assigned limits, and sell certified checks.
May assist in guiding and training new tellers, allow customers access to safe deposit boxes, service or balance ATMs, and use the branch capture system.
Follow transaction, security, and audit procedures to minimize operational errors and maintain proper workflow.
Open new deposit accounts and handle stop payments, wire transfers, and other account maintenance within assigned limits.
Explain bank policies and procedures to customers.
Resolve customer problems and complaints courteously and discreetly, referring difficult matters to other sources for assistance.
Use customer problems and complaints as opportunities to satisfy customers and promote additional services.
Show appreciation for customers, provide a business card if one has not already been given, and maintain accurate, timely, and properly distributed records and correspondence related to customer development.
Perform additional duties as assigned, potentially including vault or backup vault responsibilities.