Universal Banker I - North Chesterfield, VA
About The Position
The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs. Working in the dual capacity of a Teller and Financial Services Representative (FSR), the position provides customer service for transactions and account management, develops and retains customer relationships, and contributes to the bank’s financial growth. The role includes processing deposits, withdrawals, checks, and other account transactions; opening deposit accounts; handling account services such as stop payments and wire transfers; resolving customer concerns; explaining bank products, services, policies, and procedures; and referring customers to relevant products and services. The Universal Banker follows banking regulations, security procedures, and audit requirements, and helps customers understand and use self-service banking technology. This position may include floating to different offices in an area to meet staffing needs, assisting with vault responsibilities, training new tellers, and performing other assigned duties. The work is generally at an individual workstation in an open lobby inside a heated and cooled facility. Travel may be required for meetings or training.
Requirements
- High school diploma or equivalent.
- Cash-handling, sales, and customer-service experience.
- Good interpersonal skills.
- Good computer skills.
- Ability to read, write, speak, and understand English.
- For floating Universal Banker functions: one year of teller or cash-handling experience and six months of customer relationship-building or sales experience.
- For floating Universal Banker functions: demonstrated expertise in Teller II and basic FSR job functions.
- Ability to lift up to 50 pounds.
- Ability to stand and/or sit for long periods of time.
- Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.
Nice To Haves
- Previous banking experience is preferred.
Responsibilities
- Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
- Understand the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
- Identify customer needs and seek opportunities to expand customer relationships through referrals.
- Maintain a neat and professional appearance.
- Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
- Understand customer-facing technology and discuss and enroll customers in self-service options.
- Process transactions for savings, checking, and loan accounts.
- Maintain a neat and orderly teller work area.
- Assist in guiding and training new tellers, as needed.
- Allow customers access to safe deposit boxes, as applicable.
- Cash checks and process savings withdrawals within assigned limits and procedures.
- Sell certified checks and balance transactions daily.
- Service or balance ATMs and use the branch capture system, as applicable.
- Follow transaction, workflow, security, and audit procedures and understand security devices.
- Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
- Explain bank policies and procedures to customers.
- Resolve customer problems and complaints courteously and discreetly, directing customers with difficult problems to other sources for assistance.
- Show appreciation for customers’ time and business and provide a business card if one has not already been given.
- Ensure records, reports, and correspondence resulting from customer development attempts are accurate, timely, and properly distributed.
- Float to different offices in an area to accommodate staffing needs.
- Perform vault or backup vault responsibilities as assigned.
- Complete required orientation, foundational, regulatory compliance, policy acknowledgment, and any additional assigned training.
- Travel to meetings or training as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
