Universal Banker I - North Chesterfield, VA

South State Bank•North Chesterfield, VA

4d•$38,518 - $57,778•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, working in the dual capacity of a Teller and Financial Services Representative (FSR). The position provides exceptional service in transactions and account management, seeks to attract, expand, and retain customer relationships, and contributes to the bank’s financial growth. The role serves customers quickly, accurately, efficiently, and confidentially while learning and explaining the bank’s products and services, identifying customer needs, and recommending appropriate services. It also requires compliance with banking regulations and the development of a strong understanding of customer-facing technology and self-service options. Teller duties include processing transactions for savings, checking, and loan accounts; cashing checks and processing withdrawals within assigned limits; selling certified checks; balancing transactions; and following operational, security, and audit procedures. The role may also assist with training tellers, safe deposit box access, ATM service, and branch capture. FSR duties include opening deposit accounts and handling services such as stop payments, wire transfers, and account maintenance within assigned limits. The banker explains policies and procedures, resolves customer concerns courteously, identifies opportunities to promote services, and ensures customer-development records and correspondence are accurate and timely. Floating Universal Banker responsibilities include traveling among area offices to meet staffing needs. Additional duties may include vault or backup vault responsibilities and other assigned tasks. Travel may also be required for meetings or training.

Requirements

High school diploma or equivalent.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills.
Good computer skills.
Ability to read, write, speak, and understand English.
For floating Universal Banker functions: one year of teller or cash-handling experience and six months of customer relationship-building or sales experience.
For floating Universal Banker functions: demonstrated expertise in Teller II and basic FSR job functions.

Nice To Haves

Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Learn and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and seek opportunities to expand customer relationships through referrals.
Maintain a neat and professional appearance.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain an orderly work area and balance transactions daily.
Cash checks, process savings withdrawals within assigned limits, and sell certified checks.
Follow transaction, workflow, security, and audit procedures.
Open new deposit accounts and handle services such as stop payments, wire transfers, and account maintenance within assigned limits.
Explain policies and procedures and resolve customer problems and complaints courteously and discreetly, referring difficult issues to other sources when appropriate.
Show appreciation for customers and provide a business card if one has not already been given.
Ensure records, reports, and correspondence from customer-development efforts are correct, timely, and properly distributed.
Float to different offices in an area to accommodate staffing needs.
May assist in guiding and training new tellers, provide access to safe deposit boxes, service or balance ATMs, use the branch capture system, and perform vault or backup vault responsibilities.
Travel to meetings or training as needed and perform other duties as assigned.