Transportation Manager Jobs

About The Position

Requirements

• Bachelor’s degree in a related field, or a combination of education and experience related to the position.
• At least three years of experience, preferably in the fleet and/or transportation industry, including project management experience and a strong customer service focus.
• At least two years of supervisory experience related to the position’s responsibilities.
• Experience in transit operations.
• Experience working in a multi-union environment.
• Valid State of Illinois driver’s license.
• Successfully complete a rail operations familiarization program within six months of hire.
• Maintain current Rail Safety or Train Operating Certification.
• Ability to tolerate extreme weather conditions and long, intense work periods while in the field.
• Ability to remain stationary for extended periods and constantly operate a computer and other office productivity machinery.
• Detailed knowledge of transportation-system operational characteristics, services, and activities.
• Detailed knowledge of transit passenger and employee safety principles.
• Working knowledge of incident, emergency, labor-hours, and related record-keeping and reporting procedures.
• Working knowledge of public transit rail operations and administration.
• Strong interviewing skills for accidents, complaints, grievances, and disciplinary actions.
• Strong conflict-resolution and customer-service skills.
• Strong written and oral communication skills.
• Intermediate computer skills.
• Ability to direct people calmly during emergencies.
• Ability to research, analyze, and prepare rail operations reports.
• Must live within the CTA Statutory Service Area at the time of employment or within six months of beginning employment at CTA.

Nice To Haves

• Microsoft Office Suite skills preferred.

Responsibilities

• Supervise and mentor employees on work assignments, duties, responsibilities, and job procedures.
• Investigate violations of rules, regulations, and standard operating procedures; interview employees and determine appropriate action under Authority and Local Union guidelines.
• Maintain tracking documents for employee interviews and related matters.
• Manage staff to support safe, high-quality customer service.
• Travel to accident and emergency sites to supervise rail personnel and operations.
• Implement accident-prevention efforts through observations, safety audits, incident investigations, and monitoring compliance with safety regulations.
• Recommend corrective measures to prevent accidents, reduce injuries, and minimize customer complaints.
• Communicate alternate routes and shuttle service information, and coordinate staffing with management.
• Answer customer questions and resolve complaints in the field.
• Observe operations and recommend service improvements to maintain and increase ridership.
• Review and investigate employee grievances and complaints; decide whether to accept or deny requests and prepare first-level grievance responses.
• Respond to routine union questions and concerns, directly or with other internal entities.
• Evaluate staff and supervisor performance for compliance with rules and procedures through employee contacts, line rides, and station inspections; identify deviations and determine corrective action.
• Investigate customer service complaints and monitor revenue collection to ensure staff compliance.
• Attend community meetings and coordinate with governmental and city agencies about special events and service needs; communicate relevant information to senior management.
• Hire, train, develop, monitor, and evaluate staff, and recommend personnel actions for approval.
• Perform related duties as assigned.