Manager I, Transportation

Chick-fil-A Supply LLC•Lubbock, TX

2d•Onsite

About The Position

The Transportation Operations Manager leads the execution of safe, effective, and efficient outbound transportation at Chick-fil-A Supply’s new Distribution Center in Lubbock, Texas. The role guides nightly operations, improves outbound transportation procedures, and leads supervisors, drivers, and navigators. It supports Chick-fil-A’s vision, strategy, and corporate purpose while building relationships across the distribution center and Chick-fil-A Supply Services. The manager will also participate in establishing a new distribution center and testing and refining an implementation playbook for future facilities. Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., provides distribution services designed to meet Chick-fil-A restaurants’ needs, ensuring they receive food and products through a seamless delivery experience that reflects Chick-fil-A’s culture of care. The manager leads the team to deliver products to restaurants on time, safely, and affordably. The position develops supervisors, drivers, and navigators and fosters a culture of safety, engagement, positivity, care, and excellence. It requires working a swing shift and being present to lead the team at night on most working days. Travel requirements are 10%.

Requirements

At least 7 years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet responsibility.
Ability to think critically, solve problems, drive improvements, and motivate team members professionally and respectfully.
Functional knowledge of distribution, including outbound transportation procedures and regulations, routing, transportation equipment, and performance metrics.
Working knowledge of innovations in outbound transportation and equipment.
Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements.
Ability to work a swing shift and lead the team at night on most working days.
Strong organization, attention to detail, and communication skills.
Ability to negotiate and resolve conflict while treating all parties with honor, dignity, and respect.
Proficiency in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions.
Proficiency in English reading, writing, and speaking to follow verbal instructions safely and accurately complete and interpret operational documentation and communications.
High school diploma.

Nice To Haves

At least 10 years of leadership experience in distribution or manufacturing with outbound transportation, food distribution, and private fleet responsibility.
Experience with private fleet operations.
Experience in a start-up environment.
Demonstrated success in operations and people leadership.
Bachelor’s degree.

Responsibilities

Lead supervisors, drivers, and navigators to ensure on-time, safe, and affordable product deliveries to restaurants.
Train and develop supervisors, drivers, and navigators, and foster a culture of safety, engagement, and positivity.
Create a caring, safe, and excellent work environment for overnight delivery drivers.
Design effective communication strategies for daily communication with drivers.
Lead daily scheduling for outbound transportation operations.
Work with the safety leader to ensure outbound transportation complies with federal, state, and local regulations, including driver-log and DOT requirements.
Support regulatory and internal audits of operations.
Evaluate operational results and communicate them to senior Transportation and Distribution Center leadership.
Coordinate and communicate outbound transportation equipment needs to local vehicle maintenance teams.
Deliver strong on-time delivery and customer satisfaction results.
Balance restaurant Operators’ needs with operational capabilities.
Support Chick-fil-A’s vision and strategy.
Use and manage TMS, telematics, and proprietary delivery applications.
Complete other activities deemed valuable by management.