Driver Manager

Virginia Transportation Corp•West Warwick, RI

2d•Onsite

About The Position

The Driver Manager optimizes the utilization of company resources by managing dedicated Auto Haulers throughout the freight network in service to customers. The role builds and maintains high-quality relationships with drivers, manages driver performance, and provides support to ensure operational efficiency. It also supervises Auto Haulers, monitors performance and safety, and works with logistics and regional management to improve operations, service, and revenue. This position is 100% onsite in West Warwick, Rhode Island, and reports to the Operations Manager.

Requirements

Experience in logistics and dispatch, preferably in auto hauling distribution.
Knowledge of transportation enterprise software applications.
Working knowledge of tractor and trailer maintenance.
Strong written, oral, listening, and interpersonal communication skills; able to work effectively with others.
Ability to develop teams, lead and direct others, and communicate change.
Ability to learn and develop competency in transportation analysis tools.
Knowledge of DOT compliance, laws, rules, regulations, and safety.
Proficiency in Microsoft Office Suite.
Ability to maintain accuracy when preparing and entering information.
Strong organization, prioritization, and attention to detail.
Ability to provide positive reinforcement and maintain a positive attitude.
Ability to provide timely follow-up to drivers and management.
Comfort working in a high-stress environment and staying calm under pressure.
Ability to motivate and maintain positive relationships with the dispatch team and Auto Haulers.
Ability to perform essential duties under time constraints, interruptions, and stressful conditions.
The work may require more than 40 hours per week.

Nice To Haves

Associate or technical degree in Logistics, Transportation, Business, or a related field.
Knowledge of TMW and PeopleNet.

Responsibilities

Provide daily supervision of assigned drivers and monitor consistent performance.
Apply company guidelines, policies, and procedures in varied situations.
Assess service levels and recommend operational improvements to regional management and network logistics.
Monitor Auto Hauler performance indicators and factors affecting operational effectiveness.
Manage productivity, service, quality, training, maintenance, and safety targets for each Auto Hauler.
Promote and monitor safety and take proactive steps to foster a positive safety culture.
Lead continuous improvement efforts, including the selection and implementation of dispatch processes, systems, and personnel.
Monitor daily truck revenue goals and explain variances from company standards.
Manage driver attendance to ensure drivers and trucks are utilized for full days and weeks.
Monitor loads dispatched to drivers and work with Network Logistics to maximize driver earnings and company revenue.
Build and maintain positive relationships with drivers and provide a strong driver experience.
Partner with logistics to improve load factors, reduce empty miles and idle time, and conserve fuel using available technology.
Manage driver performance, provide feedback and encouragement, and administer progressive discipline when needed.
Interpret policies and ensure compliance.
Schedule and manage time and attendance.
Handle Auto Hauler complaints and monitor satisfaction.
Monitor Auto Hauler production and respond to inquiries about pay and incentive programs.
Perform other supervisory duties as required.