Driver Manager

Venture Transport•Chambersburg, PA

About The Position

The Driver Manager serves as the primary liaison between the company and its professional drivers, ensuring operational efficiency, driver satisfaction, compliance with company policy, and achievement of enterprise goals. The role oversees an assigned fleet of drivers and manages their performance, safety, and productivity in support of the company’s strategic objectives. The position works closely with planners, customer service representatives, load planners, Safety, and Maintenance to coordinate load assignments, address equipment issues, communicate service risks, and promote safe driving practices. It also supports driver onboarding and orientation, maintains accurate driver and trip records, and requires regular driver check-ins, reliable attendance, and on-call availability. The role operates in a fast-paced, high-volume office and field environment and may involve occasional travel and after-hours availability.

Requirements

High school diploma or equivalent.
At least 1 year of experience in the transportation or logistics industry.
Ability to work and communicate effectively with others and promote a team environment.
Ability to accept constructive criticism professionally and use it for continuous learning and skill development.
Ability to communicate effectively with personnel at all organizational levels, internally and externally, to foster collaboration and process improvements.
Strong listening skills; ability to understand customer concerns, respond with thoughtful solutions, and handle criticism constructively without emotional reactivity.
Excellent leadership, communication, and problem-solving skills.
Regular and reliable attendance and availability for on-call duties.
Ability to work in a fast-paced office and field environment.
Occasional travel to terminals, customer sites, or operational meetings.
Ability to sit, stand, and walk for extended periods.
May be required to climb into trucks or trailers for inspections or operational reviews.
Ability to lift up to 25 lbs occasionally.
On-call and/or after-hours availability may be required.

Nice To Haves

Associate or bachelor’s degree in Logistics, Supply Chain, Transportation, Business Administration, or a related field.
Experience managing drivers in a mid-to-large-scale trucking operation.
Knowledge of DOT/FMCSA regulations and safety protocols.
Proficiency in Microsoft Office products.
Knowledge of transportation, operations, and/or logistics industries.
Experience with TMW Office Suite and ELD systems.
Bilingual English/Spanish skills.

Responsibilities

Build trust-based relationships with assigned drivers and understand their preferences, challenges, and career goals.
Monitor driver performance metrics, including revenue, miles per week, MPG, on-time delivery, and safety compliance.
Coach drivers, provide counseling and performance feedback, and initiate disciplinary actions or terminations when necessary.
Ensure drivers have clear weekly plans and understand load assignments to maximize productivity and satisfaction.
Maintain a positive and professional demeanor and foster a collaborative and inclusive work environment.
Handle sensitive information discreetly and uphold confidentiality standards.
Document employee interactions accurately and promptly in accordance with HR policy.
Collaborate with planners, CSRs, and load planners on efficient load assignments and route optimization.
Communicate delays, detention issues, and potential service failures to internal stakeholders.
Monitor and update ETAs, driver statuses, and trip alerts in real time.
Ensure drivers follow safety protocols and DOT regulations.
Partner with Safety and Maintenance to address equipment issues and promote safe driving practices.
Track and update driver documentation, including license expirations, medical cards, and training records.
Maintain accurate and timely records in TMW or other fleet management systems.
Conduct daily driver check-ins by 9:00 AM and, when needed, ensure weekend coverage plans are in place.
Support onboarding and orientation for new drivers and set clear expectations.
Maintain regular and reliable attendance and be available in an on-call status.
Perform additional duties as assigned and comply with company policies, procedures, laws, and regulations.