Weekend Account Manager Logistics

Knight Transportation • Phoenix, AZ

2d

About The Position

Knight Transportation is seeking a Weekend Account Manager Logistics to generate and convert leads, grow customer business, and support profitable growth by using and improving the company’s resources, relationships, and market position. The role works with customers, prospects, internal departments, and outside service providers to identify opportunities and provide effective transportation solutions.

The Account Manager solicits and handles freight, provides quotes for potential lanes, monitors shipments from pickup through delivery, and proactively communicates service issues. The role also maintains customer and shipment information, tracks performance metrics, supports problem resolution and collections when requested, and helps ensure timely lead follow-up and strong customer service.

Requirements

• Previous sales experience required.
• A bachelor’s degree in business or a related field, or an equivalent combination of education and experience, required.
• Results oriented.
• Exemplary telephone skills.
• Ability to work in a fast-paced environment.
• Strong sense of urgency and purpose.
• Ability to collaborate with team members and across business functions.
• Ability to adapt to changing situations.
• Proficiency with Microsoft Office Suite tools.
• Must be authorized to work in the United States; the company does not sponsor employment visas.

Nice To Haves

• Transportation industry and/or third-party logistics (3PL) knowledge preferred.

Responsibilities

• Generate and convert leads to deliver rapid, profitable growth.
• Collaborate with other lines of business to identify revenue opportunities and provide customers with transportation solutions.
• Solicit freight from customers and prospects to drive sustainable growth.
• Monitor, bid, and handle awarded freight in coordination with designated department personnel.
• Review existing customer contracts and identify opportunities to generate additional revenue.
• Extend sales opportunities by brokering freight to outside service providers.
• Provide quotes for potential new lanes of business.
• Monitor performance indicators, reports, and metrics to measure customer performance and departmental success.
• Monitor the Logistics email box and marketing campaigns to ensure timely lead follow-up and customer service.
• Track shipments from pickup to delivery and proactively notify customers of service issues.
• Research and code applicable service failures.
• Maintain reporting, contact information, and key account notes in appropriate websites or CRM tools.
• Meet outbound-call frequency objectives.
• Anticipate and facilitate resolution of shipment issues to meet or exceed customer and service-provider satisfaction.
• Assist designated department personnel with collection issues upon request.
• Maintain a positive work atmosphere and communicate in ways that support business operations and company objectives.
• Proactively assist others in achieving organizational objectives.

Benefits

• 401(k)
• Medical, dental, vision, disability, supplemental, and life insurance
• Paid time off
• Employee stock purchase plan
• Potential bonus pay based on company performance
• Opportunities to volunteer and give back to local communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level