Logistics Account Manager

DF Young•Glen Burnie, MD

7d•$70,000 - $90,000•Onsite

About The Position

The Logistics Account Manager oversees operational team members and manages international customers, shipments, and high-value projects to and from numerous destinations. The role focuses on meeting customer expectations in a fast-paced, rapidly changing environment. The manager serves as the primary customer contact throughout the operational process, guiding shipments through complex procedures and coordinating with carriers, overseas offices, and other parties. The role also supports pricing requests, team development, and ISO 9001:2015 compliance.

Requirements

Proficiency in Microsoft Outlook, Word, and Excel.
Familiarity with customs regulations.
Excellent communication and organizational skills.
Strong problem-solving and interpersonal skills.
Ability to work effectively in a time-constrained environment and meet strictly enforced daily deadlines.
Ability to work as a team player.

Responsibilities

Manage and oversee operational teams.
Maintain ongoing responsibility for customer satisfaction and deliverables.
Negotiate trucking rates, manage costs, and contact carriers for rate requests when necessary.
Coordinate with ocean carriers and port processors to move cargo by ocean and air according to customer requirements.
Arrange freight and customs releases.
Obtain relevant shipment information from overseas offices, steamship lines, truckers, terminals, and other sources, and communicate effectively with customers daily.
Plan appropriate shipment routes based on cost, transit time, and cargo security.
Follow international trade guidelines and handle or monitor AES filings, insurance, and other shipment-related tasks.
Maintain involvement in overseas bookings, approve them, and follow up on purchase orders as required by customers.
Serve as the primary customer contact during operations and ensure freight moves efficiently through complex procedures.
Monitor and coordinate shipment progress daily, providing timely communication to customers, carriers, and overseas offices about discrepancies, changes, or issues affecting shipments and operations.
Participate in and assist with pricing requests from current clients.
Manage the logistics team, address concerns, and assist management in developing team members.
Assist the Operations Manager with ISO 9001:2015 requirements to ensure compliance.
Perform other duties as assigned.