Weekend Account Manager Logistics
About The Position
Knight Transportation is hiring a Weekend Account Manager Logistics to support customer growth and service in its logistics operations. The role generates and converts leads, solicits freight, provides quotes, and works with customers and internal teams to identify revenue opportunities and suitable transportation solutions. It monitors awarded shipments from pickup through delivery, communicates service issues, and helps resolve problems to meet customer and provider expectations. The position also maintains customer and performance records, supports collection efforts when requested, and contributes to departmental and company objectives.
Requirements
- Previous sales experience.
- A bachelor's degree in business or a related field, or an equivalent combination of education and experience.
- Results oriented.
- Exemplary telephone skills.
- Ability to work in a fast-paced environment.
- Strong sense of urgency and purpose.
- Ability to collaborate with team members and across business functions.
- Ability to adapt to changing situations.
- Proficiency with Microsoft Office Suite tools.
Nice To Haves
- Transportation industry and/or third-party logistics (3PL) knowledge.
Responsibilities
- Generate and convert leads to support rapid, profitable growth while leveraging and improving company resources, relationships, and market position.
- Collaborate with other lines of business to identify revenue opportunities and provide customers with the best transit solution.
- Solicit freight from customers and prospects to drive sustainable growth.
- Monitor, bid, and handle awarded freight in coordination with designated department personnel.
- Review existing customer contracts and identify opportunities to solicit additional revenue.
- Support sales by brokering customer business to outside service providers.
- Provide quotes for potential new customer lanes.
- Track key performance indicators, reports, metrics, and methods for measuring customer performance and departmental success.
- Monitor the Logistics email box and marketing campaigns to ensure timely lead follow-up and customer service.
- Monitor and trace shipments from pickup to delivery, proactively notify customers of service issues, and research and code applicable service failures.
- Maintain reporting, contact information, and key account notes in appropriate websites or CRM tools.
- Meet outbound call frequency objectives.
- Anticipate and facilitate resolution of shipment issues to meet or exceed customer and service-provider satisfaction.
- Assist designated department personnel with collection issues upon request.
- Maintain a positive work atmosphere through actions and communication that support business operations and company expectations.
- Proactively assist others in achieving organizational objectives.
Benefits
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- 401(k).
- Medical, dental, vision, disability, supplemental, and life insurance.
- Paid time off.
- Employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
