Shift Operations Manager

FFE Transportation Services • Lemont Township, IL

2d • Onsite

About The Position

Frozen Food Express is hiring a Shift Operations Manager at its Lemont, Illinois location. The role is responsible for executing dock operations for an assigned shift, meeting productivity goals, and ensuring customer freight is handled on time, efficiently, economically, and without claims. The manager supervises dockworkers and yard employees, plans shift staffing and work assignments, trains new employees, and oversees safety, equipment, yard inventory, freight handling, warehouse conditions, and documentation. Regular and reliable attendance is required; other duties may be assigned by the supervisor.

Employment is contingent upon passing a background check and drug screen.

Requirements

• High school diploma or equivalent.
• At least 3 years of LTL transportation or dock experience.
• At least 5 years of management or supervisory experience; required.
• Basic computer skills, including Microsoft Office, Excel, and Word.
• Strong customer service skills.
• Excellent verbal and written communication and listening skills.
• Ability to solve problems using established instructions and processes.
• Ability to work under close, detailed instruction.
• Ability to comply with company policies, rules, procedures, and Code of Conduct.
• Ability to interact well with others and work independently or as part of a team.
• Ability to work under tight time constraints in a high-volume environment with multiple priorities.
• Ability to operate warehouse equipment.
• Pass a background check and drug screen.

Nice To Haves

• AS400 experience.

Responsibilities

• Execute dock operations for the assigned shift, meeting productivity levels and ensuring freight is handled timely, efficiently, economically, and without claims.
• Supervise assigned dockworkers and yard employees, including policy compliance, performance counseling and reviews, disciplinary action, and recommendations for promotion, transfer, or termination.
• Train new Dockworkers and Yard Hostlers.
• Plan shift staffing and assign work based on workload and projected arrival times; adjust loads as needed.
• Inspect and manage material handling equipment.
• Direct clerical staff in document preparation.
• Conduct daily pre-shift safety communication meetings.
• Conduct daily yard inventory, including trailer, seal, and temperature checks.
• Unload, store, stage, check, tag, handle, and load freight between the warehouse and inbound and outbound trailers.
• Monitor warehouse temperature, dock and warehouse cleanliness, and the functionality of doors, dock plates, and material handling equipment.
• Maintain regular and reliable attendance.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical insurance, with two medical plan options.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance of $25,000, with additional voluntary life and AD&D coverage available.
• Disability coverage.
• 401(k) retirement plan.
• Paid time off (PTO), vacation, and sick time.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED