Manager, Operations - Night Shift

Macy's•China Grove, NC

17h

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department, managing daily operations to achieve facility and organizational goals. The role includes supporting hourly colleagues, monitoring performance and inventory, improving processes, maintaining safety and service standards, and communicating operational results to management. The scheduled shift is Sunday 6:00 PM–4:00 AM and Monday–Wednesday 4:30 PM–4:00 AM. Other related duties, special projects, or assignments may be required.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
Leadership, mentoring, coaching, and team-management skills.
Ability to analyze work processes and operational data, identify improvements, and solve problems.
Strong written and oral communication skills, including the ability to present to retail division and senior management.
Interpersonal skills including integrity, trust, adaptability, motivation, initiative, and attention to detail.
Warehouse management understanding, negotiation skills, and strategic and tactical planning skills.
Ability to work in a fast-paced environment and be proactive and responsive.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform heavy lifting, constant moving, standing, and reaching; lift at least 50 lbs.; and stoop, kneel, crouch, and climb ladders.
Ability to stand or walk for prolonged periods and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Oversee a distribution department, focusing on meeting or surpassing goals and targets.
Provide guidance and support to hourly colleagues and build high-performing teams.
Generate reports that inform management about key metrics.
Ensure departments meet standards for safety, shortage, cost control, quality, processing, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Analyze work processes, identify opportunities to optimize them, and implement improvements.
Promote a work culture focused on superior customer service and success.
Coordinate with peers to maintain clear communication and effective shift handoffs.
Establish and maintain procedures and metrics to achieve customer satisfaction goals.
Manage inventory control.
Review analyses of activities, costs, operations, and forecast data to assess progress toward goals.
Develop and enforce safe work practices and ensure compliance with safety programs.
Collaborate with IT on systems development and refinement to improve operations, productivity, and service levels.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement