Manager, Operations - Night Shift

Macy's•Martinsburg, WV

13h

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department, managing daily operational activities to help achieve facility and organizational goals. The role also includes other related duties, special projects, and assignments as required. The stated schedule is Sunday 6:30 PM–5:00 AM and Monday–Wednesday 5:00 PM–3:30 AM.

Requirements

A bachelor’s degree or equivalent work experience in a related field.
Leadership, mentoring, and coaching skills.
Ability to analyze work processes, identify optimization opportunities, and implement improvements.
Ability to review analyses of activities, costs, operations, and forecast data.
Strong written and oral communication skills.
Interpersonal competencies including integrity, trust, adaptability, motivation, coaching, mentoring, and initiative.
Proactive, responsive, detail-oriented approach and ability to get things done in a fast-paced environment.
Understanding of warehouse management, negotiation skills, and strategic and tactical planning skills.
Proficiency in problem analysis.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform heavy lifting, constant movement, standing, and reaching with arms and hands; prolonged standing or walking; lifting at least 50 pounds; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Oversee a distribution department, focusing on meeting or surpassing goals and targets.
Guide and support hourly colleagues and build high-performing teams.
Generate reports to inform management about key metrics.
Ensure departments meet expectations for safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Analyze work processes, identify opportunities to optimize them, and implement improvements.
Cultivate a work culture focused on superior customer service and success.
Coordinate with peers to support communication and effective handoffs between shifts.
Establish and maintain procedures and metrics to achieve customer satisfaction levels.
Manage inventory control.
Review analyses of activities, costs, operations, and forecast data to assess progress toward goals and objectives.
Create a safe work environment by developing and enforcing Safe/Smart work practices and complying with safety programs.
Work with IT as a user to support systems development and refinement that enhance operations, productivity, and service levels.
Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.