Manager, Operations - Night Shift

Macy's•China Grove, TX

1d•$67,600 - $112,600

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department, managing daily operations to achieve facility and organizational goals. The role includes overseeing department performance, supporting hourly colleagues, maintaining inventory control, improving work processes, and ensuring safety, quality, cost control, customer service, and operational standards. Other related duties, projects, or assignments may be required. The scheduled shift is Sunday 6:00 PM–4:00 AM and Monday through Wednesday 4:30 PM–4:00 AM.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
Exceptional leadership, mentoring, and coaching skills.
Strong written and oral communication skills, including the ability to conduct presentations to retail division and senior management.
Interpersonal skills including integrity, trust, adaptability, motivation, initiative, and attention to detail.
Ability to be proactive and responsive and to work in a fast-paced environment.
Knowledge of warehouse management, negotiation, and strategic and tactical planning.
Proficiency in problem analysis.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform physical duties including heavy lifting, constant moving, standing, and reaching; prolonged standing and walking; lifting at least 50 pounds; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Oversee a department in a distribution facility, focusing on meeting or exceeding goals and targets.
Provide guidance and support to hourly colleagues and build high-performing teams.
Generate management reports on key metrics.
Ensure departments meet standards for safety, shortage, cost control, quality, processing, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Analyze work processes, identify opportunities for optimization, and implement improvements.
Cultivate a work culture focused on customer service and success.
Coordinate with peers to support communication and effective handoffs between shifts.
Establish and maintain procedures and metrics to achieve customer satisfaction levels.
Manage inventory control.
Review analyses of activities, costs, operations, and forecast data to evaluate progress toward goals.
Create a safe work environment by developing and enforcing Safe/Smart work practices and complying with safety programs.
Collaborate with IT on systems development and refinement to improve operations, productivity, and service levels.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement