Manager, Operations - Night Shift

Macy's•Martinsburg, WV

19h•$67,600 - $112,600

About The Position

The Manager, Operations coordinates and oversees the day-to-day management of a department in a distribution facility, managing daily operational activities to achieve facility and organizational goals and objectives. The role also includes related duties, special projects, and assignments as required. The manager leads and supports hourly colleagues, monitors operational performance, manages inventory control, and ensures the department meets standards for safety, shortage, cost control, quality, processing, flexibility, reliability, customer service, and execution. They analyze operations and forecasts, identify and implement process improvements, communicate performance to management, and collaborate with peers and IT to maintain efficient operations and strong service levels. The position requires a flexible schedule, including days, evenings, weekends, and holidays, and involves substantial physical activity in a distribution facility.

Requirements

Exceptional leadership, mentoring, coaching, and management skills.
Ability to analyze work processes and operational data, identify opportunities for optimization, and implement improvements.
Strong written and oral communication skills, including the ability to present to retail division and senior management.
Interpersonal competencies including integrity, trust, adaptability, motivation, initiative, and responsiveness.
Ability to be proactive, detail-oriented, and effective in a fast-paced environment.
Understanding of warehouse management, negotiation skills, strategic and tactical planning skills, and proficiency in problem analysis.
Bachelor’s degree or equivalent work experience in a related field.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to perform heavy lifting and constant moving, standing, and reaching; stand or walk for prolonged periods; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Oversee a department in a distribution facility, focusing on meeting or exceeding goals and targets.
Provide guidance and support to hourly colleagues and build high-performing teams.
Generate reports to inform management about key metrics.
Ensure departments meet standards for safety, shortage, cost control, quality, processing, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Analyze work processes, identify optimization opportunities, and implement improvements.
Cultivate a work culture focused on superior customer service and success.
Coordinate with peers to ensure clear communication and effective handoffs between shifts.
Establish and maintain procedures and metrics to achieve customer satisfaction goals.
Manage inventory control.
Review analyses of activities, costs, operations, and forecast data to assess progress toward goals and objectives.
Create a safe work environment, including developing and enforcing Safe/Smart work practices and compliance with safety programs.
Collaborate with IT on systems development and refinement to improve operations, productivity, and service levels.
Foster an accepting and respectful environment and strengthen relationships with colleagues, customers, and communities.
Perform other assigned duties.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement