Town Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required
• 5+ years of multi-department dealership management experience, preferably at the GSM or GM level.
• Strong understanding of P&L management, financial statements, and budgeting.
• Working knowledge of DMS systems (e.g., Motility, CDK) and CRM platforms (e.g., VIN Solutions).
• Must be able to stand or walk for extended periods throughout the day.
• Must be able to lift 10–25 lbs occasionally.
• Work may involve both office and dealership floor environments.
• Applicants must be authorized to work in the U.S.
• Drug screening, driving record, and background checks may be conducted prior to and during employment.

Nice To Haves

• bachelor’s degree preferred
• RV industry experience highly preferred

Responsibilities

• Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care.
• Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue.
• Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.
• Recruit, train, coach, and retain high-performing staff across all departments.
• Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement.
• Provide leadership development and succession planning to build future leaders within the dealership.
• Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior.
• Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention.
• Represent and promote the company brand with professionalism, integrity, and consistency.
• Monitor profit/loss (P&L) statements, budgets, and departmental financial performance.
• Track and approve expenditures to ensure adherence to budget goals.
• Partner with the VP of Sales and finance teams to improve cost-efficiency and revenue streams.
• Work with the marketing team to determine effective advertising strategies.
• Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly.
• Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.

Benefits

• Competitive base salary + performance-based incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing professional development and leadership training