Facilities Shift Manager

Hollywood Casino at Charles Town Races • Charles Town, WV

8h • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift that is responsible for general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift.
Inspects projects after completion for satisfactory results.
Ensures OSHA standards are followed during a designated shift.
Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Mains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• Bachelor's degree (B.A./B.S.) from four year college or university; and two years related experience and/or training; or equivalent combination of education and experience.
• Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Previous experience with all aspects of maintenance and engineering (special emphasis on electrical, plumbing, air conditioning, and maintenance of all equipment).
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to read and interpret plans and specifications.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment’s auto insurance carrier.

Nice To Haves

• Experience managing people is preferred.
• Trade license is preferred.

Responsibilities

• Supervising staff and the overall daily management of a designated shift responsible for general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution.
• Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
• Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Managing maintenance and construction projects and determining best practice for using in-house resources or outside vendor for applicable shift.
• Inspecting projects after completion for satisfactory results.
• Ensuring OSHA standards are followed during a designated shift.
• Conducting a daily inspection of the property to ensure that it is clean, attractive and fully functional.
• Implementing immediate remediation of problems.
• Supporting, promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluating team members within department and delivering constructive feedback to employees in regards to performance.
• Determining recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determining work procedures and expediting workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager