Facilities Manager

Alamo Drafthouse Cinema • Austin, TX

9d • Hybrid

About The Position

The Facilities Manager owns the full facilities and asset lifecycle for an assigned portfolio of company-owned venues — building upkeep, functional repair, vendor management, and asset data integrity. This role oversees vendor sourcing and follow-up, proposal and invoice review, and day-to-day operational throughput — alongside the asset management competencies: asset lifecycle tracking, warranty capture, repair-vs-replace evaluation, and CapEx input. From both a guest and staff perspective, the building, furnishings, and equipment need to meet world-class standards. The Facilities Manager is a champion of amazing facilities, a problem solver, a data steward, and a relationship builder — with Alamo venue teams, above-store leadership, and the vendor network alike. Never settling for less than excellence is the baseline behavior of success in this role.

Requirements

• 5+ years of progressive experience in a facilities maintenance role within a multi-unit, multi-state concept
• Strong working knowledge of: HVAC, Electrical, Plumbing, Kitchen Equipment, Refrigeration (including ice machines), and General Maintenance
• 3+ years of experience with CMMS platforms; direct ServiceChannel experience strongly preferred
• Vendor management or procurement experience — sourcing, onboarding, and managing performance across a multi-trade vendor network

Nice To Haves

• Asset lifecycle and warranty management experience preferred

Responsibilities

• Manage the full work order lifecycle in ServiceChannel for assigned venues — triage, prioritization, vendor dispatch, and follow-through to resolution; post daily update comments on any work order aging past 30 days
• Own vendor relationships for the assigned region: sourcing, onboarding (COI, W-9, ACH, pricing, certifications, Code of Conduct), performance review, and RFP participation for large-format or CapEx work
• Review and act on proposals and invoices daily; approve, reject, or hold proposals per company thresholds ($5,000 FM approval level); ensure all invoices are reviewed and submitted by end of day Thursday
• Monitor vendor check-in/check-out compliance at every venue visit and coach vendors accordingly
• Maintain complete asset records in ServiceChannel (photos, serial/model numbers, install dates, warranty status) and physically tag new assets with QR codes at installation
• Track asset-level and work/material warranties through their full lifecycle — including SC location note headers and Issues List Conditions — to prevent blind dispatch on warranty-covered repairs
• Apply the company repair-vs-replace rubric (asset age, condition, cumulative repair spend vs. replacement cost) when evaluating major repair proposals
• Maintain ServiceChannel data discipline for assigned venues: work-order-to-asset attachment, accurate location notes, and correct Issues List trade/condition configuration
• Provide monthly CapEx inputs and flag long-lead items at least three months ahead
• Minimize accrual costs by reviewing closed work orders without invoices and requesting prompt submission
• Maintain regular communication with venue management teams, General Managers, and Directors of Operations; hold recurring GM check-ins and at least biweekly 1:1s with DOs for above-store alignment
• Communicate any revenue-disrupting issues to Operations promptly, with an ETA to restore functionality where available
• Participate in Monday Priorities and Friday Department meetings, and hold a weekly or biweekly 1:1 with the Sr. Director, Facilities
• Maintain current knowledge of local and state safety codes
• Oversee and track recurring compliance inspections (fire/life safety, backflow, hood cleaning, and related requirements)
• Immediately engage authorities when a threat to health or safety arises, and support post-incident recap documentation shared with Legal, People, Operations, and Facilities
• Conduct the annual facilities audit with the venue GM and/or DO, documenting findings with photos and submitting an action plan within one week
• Execute a preventative maintenance calendar for all critical equipment, inclusive of proactive reviews and routine inspections
• Develop training materials in partnership with Operations and Training teams
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
• Provide after-hours and emergency response support for assigned venues as part of the department's on-call coverage

Benefits

• Free movies & food
• Paid time off
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed