Telephone Triage Nurse Jobs

About The Position

Requirements

• Graduate of an accredited nursing program.
• Associate Degree in Nursing (ADN) required.
• Current active California Registered Nurse license.
• At least one year of experience, preferably in a hospital or clinic setting.
• Experience and knowledge of primary care medical services.
• Ability to meet requirements for CPR, First Aid, and other mandated programs.
• Clinical assessment skills sufficient to meet the job requirements.
• Ability to make independent decisions when circumstances warrant.
• Knowledge of nursing and medical practices and procedures, and of laws, regulations, and guidelines pertaining to medical care.
• Effective interpersonal skills and ability to work with an interdisciplinary care team.
• Ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures needed to provide quality care.
• Ability to research new methods and principles and incorporate them into existing nursing practices.
• Proven decision-making and analytical skills.
• Ability to organize, prioritize, and efficiently carry out duties and assignments.
• Strong employee relations and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and supportively with people of all backgrounds.
• Proactive, self-motivated, able to work independently and on a team, and able to exercise sound independent judgment.
• Ability to maintain confidentiality and a professional demeanor and positively represent the organization.
• Ability to establish and maintain positive, professional working relationships.
• Ability to adjust priorities quickly as circumstances dictate.
• Ability to report to work regularly and on time.
• Dynamic self-starter with the ability to work independently or in a group setting.
• Can-do attitude and attention to detail.
• Typing speed of at least 35 words per minute with minimal errors.
• Good computer skills, including Microsoft Office and electronic health records, and ability to use Axis departmental systems.
• Ability to use office equipment such as copiers and fax machines.

Nice To Haves

• Bachelor of Science in Nursing (BSN) preferred.
• Experience in a hospital or clinic setting is preferred.

Responsibilities

• Manage incoming calls from patients requesting healthcare advice and services.
• Evaluate and assess patients’ healthcare needs based on signs, symptoms, and complaints, using established protocols and guidelines.
• Direct patients to appropriate emergency care or clinic provider appointments.
• Obtain provider input and direction as needed to determine the appropriate clinical course of action and recommendations.
• Accurately document symptoms and complaints, nursing assessments, advice provided, and patient or caller responses.
• Follow policies, procedures, and protocols to support departmental effectiveness, consistent care, improved health outcomes, and access to appropriate healthcare.
• Use standing orders and triage protocols appropriately.
• Maintain a safe and clean working environment and request assistance from healthcare support personnel as needed.
• Provide RN coverage for nursing services as specified by Title 22 CC Section 75028.
• Follow infection-control policies and protocols, medication administration and storage procedures, and controlled-substance regulations to protect patients and employees.
• Document patient care in patient and department records.
• Maintain continuity among the team by documenting and communicating actions, irregularities, and continuing needs.
• Protect patient confidence and operations by complying with HIPAA regulations.
• Maintain nursing supply inventory by checking stock, anticipating needs, ordering and expediting supplies, verifying receipt, and using supplies and equipment as needed.
• Maintain cooperative relationships among healthcare teams through communication, responsiveness, rapport-building, and participation in team problem-solving.
• Ensure services meet patient needs and comply with medical protocols and legal and programmatic requirements.
• Provide backup assistance for the Clinic Manager as needed.
• Participate in staff meetings and attend other meetings and training events as assigned.
• Perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer-paid health, dental, and vision benefits for the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.