RN Triage - Hybrid

Central Ohio Urology Group•Columbus, OH

1d•Hybrid

About The Position

The Telephone Triage Nurse provides telephone triage, nursing assessments, and professional nursing care for patients in accordance with established standards and practices. The role supports the company’s vision of delivering excellent and effective care across urologic modalities and promoting patient and physician satisfaction and loyalty. The nurse responds to patient calls, assesses medical needs, documents patient conditions and responses to drugs and treatments in electronic medical records, and provides care instructions. The position also supports provider call coverage, coordinates tests and procedures, educates patients about health-promoting lifestyle changes, and advocates for patients within the medical system. The role operates in a professional office environment and may involve primarily local travel during the business day, with some out-of-area or overnight travel expected.

Requirements

Graduate of an accredited school of nursing.
Two years of professional nursing experience in a medical practice setting.
Possess an RN license in the state of Ohio.
Excellent verbal and written communication skills.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Thorough knowledge of computer information systems.

Nice To Haves

Experience in a urology practice, clinic, or hospital-based health center is preferred.

Responsibilities

Respond to incoming patient telephone calls and ask appropriate questions to assess medical needs.
Record clear and concise notes about patients’ conditions and reactions to drugs and treatments in electronic medical records.
Receive direct inbound calls for designated providers and calls from a queue serving all providers.
Instruct patients regarding medications, treatment, sample and test collection, and arrange testing, procedures, and admissions.
Educate patients about lifestyle changes that may be necessary to promote optimal health.
Act as a patient advocate within the medical system.