Technical Support Jobs

About The Position

Requirements

• Adept in one or more of the following languages: .NET stack: such as C#, ASP.NET or .NET Core
• JavaScript, including Typescript and ES6
• Experience with RESTful web services
• Strong understanding and knowledge of agile methodologies
• Knowledge of domain-driven design and application design patterns
• Knowledge of QA processes and test-driven development

Nice To Haves

• Experience with Power BI
• Experience with common JavaScript libraries/frameworks (Angular, React, Vue)
• Familiarity with building cloud-native applications (AWS)
• Familiar with relational (SQL) and non-relational (document, key-value, column, graph) databases
• Working knowledge of FERC and NAESB Standards

Responsibilities

• Establish and maintain regular communication with IT management, the customer base, and staff regarding pertinent IT activities and services.
• Communicate critical events, issues, or concerns to IT management in a proactive or timely manner.
• Deploy, monitor, maintain, develop, upgrade and support IT services and systems.
• Collaborate with project leaders and project sponsors to report project scope, priority, budget and status.
• Participate in technical research/projects as required, which could include leading such activities on smaller-scale initiatives
• Mentor less experienced team members
• Learn new technologies, as needed, to effectively complete related work and to propose emerging technologies.
• Assist in the development of business continuity plans and procedures to support the continuance of planned company operations during a business disruption.
• Manage multiple assignments through a myriad of changing business processes, regulatory requirements, availability of team members, shifts in priority, and requests for service.
• Stay current on emerging or declining technology and security threats.
• Continually develop interpersonal and technical skills.
• Provide application software development services and technical support for commercial applications in support of core organizational and business processes.
• Develop program logic for new applications or code modifications in existing applications.
• Code, developer test, debug, document, implement and maintain software applications.
• Analyze requirements, maintain, and integrate application components.
• Ensure that system improvements are successfully implemented.
• Provide day-to-day support and participate in On-Call support.
• Analyze new requirements to assist in development of estimates for proposed projects and system requirements.
• Collaborate with team members and users to define code requirements or deficiencies.
• Apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications.
• Collaborate with vendors, business users, programmers, network administrators, systems analysts and database analysts in resolving problems with software products or systems.
• Develop and utilize standard templates to document / review technical specifications.
• Collaborate with business analysts, users, and quality engineers to develop plans to ensure that the solutions perform with high quality.

Benefits

• Boardwalk Pipelines, LP maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hire.
• Boardwalk Pipelines, LP is an equal opportunity / affirmative action employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.