Technical Sales Support Manager
About The Position
Technical Sales Support Manager (HVAC / ERV) – Leadership Role | Competitive Pay + Flexible Schedule Make an Impact in HVAC Innovation & Indoor Air Quality At RenewAire, we’ve been leading the way in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives. We’re looking for a Technical Sales Support Manager to lead and elevate our technical sales support and inside sales function across residential and commercial HVAC markets. This is a high-impact leadership role where you’ll shape strategy, develop talent, and directly influence customer experience and market growth. If you thrive in a fast-paced, cross-functional environment and bring deep HVAC technical expertise + leadership experience, this is your opportunity to make a meaningful impact.
Requirements
- Bachelor’s degree in Mechanical Engineering or related technical field
- 6+ years of leadership experience in technical support, application engineering, or HVAC
- Strong background in HVAC systems, psychrometrics, and system sizing
- Experience supporting distributors, contractors, engineers, and sales teams
- Proficiency with CRM systems (Microsoft Dynamics preferred) and ERP systems
- Strong communication (written & verbal) and problem-solving skills
- Ability to pass background check and drug screening
Nice To Haves
- Manufacturing experience preferred
Responsibilities
- Lead and develop a high-performing Technical Sales Support (TSS) team
- Act as escalation point for complex HVAC technical issues, application support, and customer concerns
- Provide expert support on ERV systems, HVAC design, system sizing, and product selection
- Partner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutions
- Oversee order accuracy, technical documentation, and after-sales support
- Drive CRM case management, ERP utilization, and process improvements
- Manage RMA (Return Material Authorization), warranty support, and root cause analysis
- Deliver technical training, ventilation workshops, and product education (in-person & virtual)
- Support trade shows, industry events, and channel partner enablement
- Contribute to new product development (NPD) and continuous improvement initiatives
- Monitor market trends, competitor products, and HVAC industry developments
Benefits
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) + Holidays
- Flexible work environment
- Professional development & training opportunities
- Collaborative, people-first culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
