Technical Support Specialist - Grand Rapids/Remote

Veralto Global•Kentwood, MI

9d•Remote

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. It’s possible with a role at Linx Printing Technologies (www.linxglobal.com). Linx, a Veralto company, is a leading global provider of coding and marking solutions for date and batch coding of products and packaging across manufacturing industries. As part of the Linx team and the broader Veralto network, you’ll work with products that make an everyday impact on the food, medicine, and essential goods we all rely on—while building a meaningful, long-term career. At Linx, we prioritize innovation, diversity, and inclusion, and we encourage candidates from all backgrounds to apply. About Linx Linx LinkedIn Reporting to the Technical Support Manager, the Technical Support Specialist – USA (Applications & Integration) plays a critical role in supporting Linx’s growing presence in the United States. This position provides advanced technical support across Linx coding and marking technologies, with a strong focus on customer applications, communications, and system integration. This is a remote-based role within the United States.

Requirements

Experience in advanced technical support in an industrial or manufacturing environment.
Demonstrated experience with applications and system integration.
Experience resolving complex technical escalations.
Ability to work independently in a remote environment.
Willingness to travel domestically and internationally.
Must be within commutable distance from Grand Rapids, MI

Nice To Haves

Experience with coding and marking equipment (CIJ, IJ, TTO, Laser).
Knowledge of industrial automation environments and plant systems.
Familiarity with remote diagnostic tools and CRM or ticketing systems.

Responsibilities

Providing advanced technical support for CIJ, IJ, TTO, and Laser systems.
Diagnosing complex hardware, software, ink, and application issues.
Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP.
Acting as an escalation point for customers and field teams.
Collaborating with Engineering, Quality, and Global Technical Support.
Creating and maintaining technical documentation and knowledge articles.