Technical Support Jobs

About The Position

Requirements

• Ability to pass a thorough background investigation.
• Experience in using a variety of computer systems, hardware, and software packages.
• Ability to follow instructions and work independently or as part of a team.
• Attention to detail and ability to manage multiple tasks.
• Ability to maintain the confidentiality of all department documents, records, and reports
• High School diploma or equivalent.
• Ability to obtain certification from the Nebraska Criminal Information Justice System within six months of hire or as training is available.

Nice To Haves

• Prior experience in a law enforcement or public safety environment preferred.

Responsibilities

• Assist IT Sergeant and Commander with tasks as directed.
• Assist Technical Support Specialists as needed.
• Maintain confidentiality of sensitive, classified, or criminal justice information at all times.
• Log, track, and update support tickets with accurate details and resolutions.
• Maintain technical documentation, user guides, and support records.
• Escalate unresolved technical issues to higher-level support staff.
• Answers telephones, directs calls to appropriate personnel.
• Assist with equipment inventory.
• Follow established IT policies, procedures, and security standards.
• Complete invoices, vouchers, standard forms, applications, and work orders.
• Maintains asset tracking database to ensure accurate inventory.
• Operates copying machine, mobile data computer, telephone, or other office machines as required.
• Assists other department personnel designated by the supervisor.
• Performs other duties as assigned or as the situation dictates.