Technical Support Jobs

About The Position

Requirements

• Engineering degree with 4 years relevant experience
• Strong Project Management experience: excellent time management skills with a proven ability to meet deadlines.
• Lean Manufacturing experience.
• Expert level in Microsoft Office suite of tools, especially excel
• Extensive knowledge of production principles and techniques.
• Proficient with computer-aided drafting (CAD) software.
• Solidworks Preferred
• Strong technical and analytical background
• ERP system knowledge (AX dynamics preferred)
• Excellent interpersonal and communication skills and comfortable with directing and evaluating tasks/activities to supporting team members
• Strong analytical and problem-solving skills with the ability to assess problems or issues with manufacturing equipment.
• Practical knowledge and use of scheduling tools such as MS Project (I do not use this except for capex projects which are rare)
• Experience in manufacturing, electrical or automation industry
• Experience with assembly and sheet metal operations
• Experience supporting a high mix , medium volume manufacturing or job-shop organization
• Proficiency in presenting information to management and customers
• Drive to understand how things work

Nice To Haves

• Green belt or Black Belt Preferred
• Self-Motivated, willing to learn.

Responsibilities

• Lead efforts to develop new process technology to support manufacturing of existing products and implementing new product designs into production.
• Be accountable for and own detailed execution processes behind manufacturing orders/projects with the support of our operations team
• Complete special project/tasks and duties as assigned associated with product and equipment design and testing.
• Present in weekly project performance reviews with the operations team for your project(s) and identify risks/challenges to insure accurate resource forecasting, successful completion, and customer satisfaction
• Own in continuous improvement initiatives with other teammates across our operations to drive optimal organizational processes
• Prioritize own work to meet required schedules and product release deadlines.
• Support lean activities that may include working towards six-sigma initiatives.
• Complete weekly and monthly Progress Reports and various other reports as needed
• Support the daily requirements of production including but not limited to: Process deviation request, Process Engineering Change Requests to procedures and drawings
• Provide technical support to quoting and estimating on product and manufacturing information
• Support Codes and Standards (e.i. API, NFPA)
• Support the improvement of production KPIs: OTD, First pass yield, NCR pareto, Shop efficiency
• Provide technical support to drafting on product and manufacturing routers.
• Write and update manufacturing procedure, engineering procedures and installation instructions
• Support Supply Chain Department in the development/training of new and existing suppliers
• Design tools, poke-yokes and equipment
• Provide training for production personnel on manufacturing processes
• Process Returned Material Requests
• Coordinate training and standard manufacturing processes with remote site
• Perform other duties as assigned, based on workload and business needs