Technical Sales Support Specialist

our team • Bennettsville, SC

18h • Onsite

About The Position

SPX is a diverse team of unique individuals who all make an impact. As Technical Sales Support Specialist you will utilizes specialized technical/product knowledge to provide agents, customers, and end users with product and/or technical support, troubleshooting issues, applications and sizing.

Requirements

• Previous HVAC or Electrical Experience.
• Strong problem-solving skills and the ability to think analytically.
• Knowledge of electrical circuits.
• Ability to read electrical circuit drawings and read/comprehend to semi-detailed instructions, correspondence, and memos is required.
• Strong computer skills and knowledge of Microsoft Office software. Ability to develop summary graphs, tables, pivot tables, and other reports using PowerPoint, Excel and Word.
• Exhibits written, verbal, and interpersonal skills. Demonstrates good organizational and multi-tasking skills
• Advanced math skills
• Associates degree in engineering or related technical degree preferred. HS Diploma or equivalent is required.
• Repetitive telephone and keyboard use; continuous use of a headset and computer monitor

Nice To Haves

• Technical Call Center experience preferred.
• Experience with design-for-manufacturing methods (desired).

Responsibilities

• Respond to a high volume of customer inquiries on the telephone and computer.
• Provide support to engineers, sales representatives, distributors, contractors, end-users and internal departments via phone, letter, video conference, chat, e-mail or in person.
• Communicate effectively at all times while courteously answering questions in person via telephone or internet.
• Interact directly with customers to understand and troubleshoot situations in the field.
• Handle customer problems that appear to arise from the use of the product. Handles requests for replacing defective parts.
• Perform technical and product training for sales and customer service teams.
• Provide technical information for electrical and mechanical troubleshooting and for product installation, sizing, layout, and operation inquiries. (Outside contacts might include customers, contractors, agents, service representatives, electricians, architects, and engineers)
• Respond to functional and technical requirements of new projects and requests for proposals.
• Provide design and specification development support to consultants, sales representatives, and distributors.
• Advise and assist field/ sales representative and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems.
• Ensure prompt, accurate, and consistent information is communicated to customers as it relates to Product description and operation clarification on specifications and installation information and diagrams and current and obsolete repair parts identification.
• Maintain detailed documentation of technical issues and solutions, creating a knowledge base for future reference.
• Maintain accurate records of opportunities, projects, contacts, and correspondence in company database.
• Learn and maintain expert level knowledge of our products and applications.
• Provide feedback to design engineering for product improvements and new ideas discover from customer and field interaction.
• Assist Engineering department on made to order/custom products and special projects.
• Travel as required to the field to provide customer assistance or develop better understanding of product use and customer needs.
• Identify opportunities for process improvement and streamlining technical support procedures.

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees