Technical Support Specialist

State of Maine•Augusta, ME

5d•Hybrid

About The Position

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. These technologies are dependent upon a robust, redundant and highly architected fiber optic network for which this position will be responsible for. This is a complex position that demands technical, communication, documentation and collaboration skills. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. This position is responsible for managing the construction and maintenance of the State of Maine’s plant infrastructure. This position will be responsible for designing detailed engineering plans, costs and schedules related to projects. Success in this position will require the ability to engineer innovative solutions to engineering problems. An in-depth understanding about outside plant construction techniques, issues related to fiber networking, routing, and network management are essential to this position. You will have a chance to show off your skills, and work in a collaborative team environment with highly skilled technical and business-minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to newly developing technologies. You will be working in an environment that cares about people and in a place where we enjoy our work. You will be expected to manage your work at the highest technical level with a professional image.

Requirements

Ability to manage and oversee multiple projects/activities simultaneously.
Ability to communicate effectively both verbally and in writing at the technical and non-technical level.
Ability to perform research and make recommendations to management.
Ability to perform work requiring lifting and/or physical exertion.
Ability to serve in a support role to multiple teams.
Knowledge, understanding and application of basic electrical and electronic theory and the practical application of electrical and electronic principles and practices.
Knowledge, understanding and application of the configuration, operation and integration of information technology equipment and systems.
Knowledge and understanding of, and ability to use specialized electronic test equipment used in the IT environment.
Knowledge and proper application of IT hardware, firmware and software standards as developed and published by official standards bodies and institutions.
Knowledge of wireless, microwave, HVAC and WLAN equipment and systems, and the ability to evaluate, specify, procure, deploy, program, configure, operate and maintain such equipment and systems.
Ability to effectively comprehend and apply technical publications, equipment and systems manuals and instructions.
Ability to read, understand and apply electrical and electronic schematic diagrams, notes and support documentation.
Ability to read, understand, evaluate, and apply technical publications, specifications, application notes and engineering criteria of electrical and electronic hardware, equipment and systems.
Ability to read, understand, evaluate and effectively critique blueprints, drawings, plans and other technical documents as they relate to the IT environment.
Ability to develop internal IT standards in the support of IT equipment and systems deployment.
Ability to effectively evaluate situations and conditions in the field and to make appropriate and effective routine and "on-the-fly" decisions, as necessary.
Ability to use CAD in support of the design of IT infrastructure within State owned and leased buildings and properties.
Ability to provide technical and general input to RFP development and publication, and to effectively evaluate resultant proposals in the selection of contracted goods and services.
Ability to use hand tools in the deployment of IT equipment and systems.
Ability to effectively direct and manage subordinate employees and contracted services, carriers/providers in the completion of tasks and projects.
Ability to effectively consult with and provide liaison to agency customer representatives.
A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Responsibilities

Protect essential State of Maine Infrastructure from damage by monitoring and responding to scheduled and emergency “Dig Safe” requests.
Represent State of Maine, Network Services in all agencies move projects ensuring all networking telecom needs are accounted for.
Design and develop interior and exterior cabling plants as needed.
Design and develop voice and network equipment spaces to include support infrastructure such as uninterrupted power supply, cooling and generator systems.
Oversee, plan and coordinate the work of telecom electrical and wiring sub-contractors.
Document and maintain all essential aspects of the State of Maine’s physical plant infrastructure.