Technical Support Specialist

Core Managed • Raleigh, NC

6d • $45,000 - $50,000 • Onsite

About The Position

Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to help non-technical users and exceptional time management skills. Here you will be exposed to a wide range of advanced technologies and be able to work side by side with senior team members to increase your knowledge. Our clients are cutting edge, so even new staff have the opportunity to work with all the latest cloud and cybersecurity technologies. What makes us cool: Fun team that is focused on everyone’s success Laid back atmosphere free of internal politics Constantly learning new tech on the job We offer a 401K, health benefits, competitive pay and vacation. The Position: This position is for people who don't mind working hard and talking to people every day. We want you to develop relationships with our clients and staff. In some cases you'll be assigned to work at a client's location. We are on the same team working towards the same common goals. Big egos need not apply. Teamwork makes the dream work!

Requirements

• Focus and ability to avoid distractions
• Persistence in problem solving
• Humility to be able to ask for necessary help and support
• Commitment to a high level of quality work
• Ownership of assigned tasks
• Being able to adapt quickly
• Punctuality and a clean business appearance
• Desire to help others
• Ability to learn quickly
• Time management skills
• Ability to develop relationships with clients and internal staff
• Exemplary written and verbal communication skills
• Associate degree required
• Reliable vehicle
• Pass a drug test and background check

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Doing level 1 support for incoming issues.
• Develop relationships with our clients and staff.
• Occasionally work at a client's location.
• Follow process and identify possible improvements.

Benefits

• 401K
• health benefits
• competitive pay
• vacation
• Full medical benefits (1st Day)
• Annual Bonus
• 18 days of PTO
• 401K with 4% match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree