Medical Technical Support Engineer

Koh Young America, Inc. • San Diego, CA

24d • Onsite

About The Position

This role involves coordinating and executing system delivery, installation, and technical service activities for medical equipment. Responsibilities include performing preventive maintenance, repairs, software updates, and troubleshooting technical issues. The engineer will provide onsite support in clinical environments, assist with equipment setup for demonstrations, and collaborate with global teams. Maintaining inventory, adhering to hospital protocols, and obtaining necessary credentials are also key aspects of the position. The goal is to contribute to stable customer operations and service readiness as the company expands.

Requirements

• Bachelor’s degree in mechanical engineering, Electrical Engineering, Biomedical Engineering, or a related field.
• Proficiency in both English and Korean.
• Ability to apply technical knowledge to solve complex and unfamiliar problems.
• Strong communication, organization, and interpersonal skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Ability to work effectively in a multicultural and cross functional setting.
• Willingness to travel up to 50% as required.
• Ability to safely lift and move equipment weighing up to 40 pounds.

Nice To Haves

• 2+ years of relevant experience preferred.
• Relevant experience in technical service, engineering, or field support is preferred.
• Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.

Responsibilities

• Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.
• Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.
• Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.
• Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.
• Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.
• Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.
• Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.
• Communicate and coordinate with global teams, including cross functional teams in Korea, as needed.
• Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.
• Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.
• Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.

Benefits

• Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)
• 401K retirement plan with 5% matching
• Generous PTO and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees