Technical Support Engineer
Eaton Corporation•Asheville, NC
•$69,000 - $101,000•Remote
About The Position
Eaton’s ES AMER NAS division is currently seeking a Technical Support Engineer. This position is remote within the United States. The expected annual salary range for this role is $69000 - $101000 a year. The primary function of the Technical Support Engineer is to provide pre-sale and post-sale technical support for Digital Products and Wiring Devices. The position includes assisting customers with product selection, troubleshooting, and application assistance.
Requirements
- Associate's degree or higher from an accredited institution
- Minimum of 1 year of customer service experience
- Minimum of 1 year of residential wiring and electricity experience
- Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
- Skills pertaining to hardware troubleshooting i.e. basic understanding of electricity and residential wiring
- Troubleshooting skills for web browsers and mobile apps
- Know how to use development tools to determine server issues or client issues
- Communication skills
- Self-management skills
- Customer service skills
- Able to work well with people across multiple functions
- Organized, detail oriented and ability to manage multiple priorities
- Exceptional listening skills and self-motivation are essential
- Strong analytical and problem-solving skills
- Ability to make timely decisions when several alternatives are available
Nice To Haves
- Bachelor’s degree in Electrical Engineering from an accredited institution
- 2 years’ experience in technical support, software, or IT
Responsibilities
- Provide technical assistance for Eaton’s digital products
- Develop, modify and troubleshoot digital products.
- Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
- Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
- Manage daily phone, chat, and email activity.
- Effectively communicate product value proposition and product line strategies.
- Make recommendations for product enhancements.
- Participate in the development and maintenance of product support resources.
- Participate on teams to enhance team performance and drive process improvement.
Benefits
- Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
