Technical Support Engineer

Stefanini Group • Hagerstown, MD

16h • Onsite

About The Position

Stefanini Group is hiring a Technical Support Engineer. This role focuses on providing specialized technical assistance to dealers and the company's stakeholders to resolve complex product technical concerns and workshop tools. The position may involve onsite training for customer support personnel. As a specialist in Technical Support Engineering, this role typically requires 6 years or more of relevant experience. The engineer will provide technical support and problem-solving for market-reported issues, visit markets and customers for support, conduct root cause analysis for product quality issues, define containment actions, and follow up on solution effectiveness. The role requires utilizing data acquisition and analysis tools, with expert-level knowledge in diagnosing truck issues through data acquisition and analysis. Additionally, expert-level knowledge is needed in the design and development of Class 8 and other company trucks' powertrain, chassis, and electrical/electronic systems, along with in-depth knowledge of truck troubleshooting, repair, and North American workshop service practices.

Requirements

• 8 years or more relevant experience as Technical Support Engineer.
• Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
• Expert level knowledge necessary in the design and development of The Company's Class8 truck powertrain, chassis, and electrical/electronic systems.
• In-depth knowledge of The Company's truck troubleshooting & repair and NA workshop service practices.

Responsibilities

• Provide specialized technical assistance to dealers and company's stakeholders to facilitate resolution to complex product technical concerns and workshop tools.
• Provide onsite training for customer support personnel.
• Provide technical support and technical problem solving on issues reported by the market.
• Visit markets and customers to support when there are reported technical problems.
• Conduct root cause analysis for product quality issues detected.
• Define containment action when applicable and follow-up solution effectiveness.
• Utilize data acquisition and analysis tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed