Technical Support Engineer

Nokia • United States,

6d

About The Position

As a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to customers deploying Nokia’s Fixed Networks Access products. You will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on the Nokia Fixed Networks products and solutions and will establish and maintain strong relationships throughout the customer’s lifecycle. This role requires a balance of product knowledge, remote diagnostic experience, excellent judgment, a strong desire to “solve” the problem, and an ability to continually learn. We are looking for highly motivated, responsible, high caliber engineers who like to know how things work and are excited to eliminate problems in customer networks. Aptitude and attitude are more important than meeting specific experience criteria.

Requirements

• High caliber engineers with a strong desire to understand how things work.
• Excited to eliminate problems in customer networks.
• Aptitude and attitude are more important than meeting specific experience criteria.

Nice To Haves

• Product knowledge
• Remote diagnostic experience
• Excellent judgment
• Strong desire to "solve" the problem
• Ability to continually learn

Responsibilities

• Serve as a trusted technical interface to customers deploying Nokia’s Fixed Networks Access products.
• Provide world class post-sales technical leadership to our client base.
• Act as the subject matter expert on Nokia Fixed Networks products and solutions.
• Establish and maintain strong relationships throughout the customer’s lifecycle.
• Utilize product knowledge, remote diagnostic experience, and excellent judgment to solve customer network problems.
• Continually learn and adapt to new technologies and product updates.

Benefits

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed